Hello Mr Billington
Thank you for contacting us.
Customer feedback is extremely important to us and we thank you for taking the time to contact us and allowing us to respond.Due to unprecedented demand, unfortunately there has regrettably been a delay with the delivery of A Dog Lover's Dream Milestones® bead charm
These will now be despatched on February 20th by free next working-day delivery.Alternatively, if you wish to cancel your order, then we will refund you accordingly.
We sincerely apologise for any inconvenience this may cause and if we can assist further, please do not hesitate to contact us.
Please be assured of our best intentions at all times and we look forward to seeing you again soon.
With kind regards,