Dear Customer
Thank you for your feedback. We are very sorry to hear this.Customer feedback is extremely important to us and we thank you for taking the time to contact us and allowing us the opportunity to respond.Due to unprecedented demand, unfortunately there was regrettably a delay with the delivery of your A Dog Lover's Dream Milestones® bead charm.
This promotion exceeded all expectations and on-line stock of the charms was exhausted really quickly. To ensure all of our customers who had placed web orders were not too disappointed and their orders would be satisfied, we secured stock of additional charms.
Unfortunately, the process involved, resulted in a slight delay in dispatching our web based orders. We are happy to see your order was dispatched on February 15th by free next working-day delivery and subsequently delivered on 16/02/18.
Please be assured of our best intentions at all times, we are sincerely sorry for any delay or disappointment. We appreciate your very kind comments about the charm.
Kind regards
