Dear Customer,
Firstly may we thank you for taking the time to review your recent Clogau order, we would like to send our sincere apologies for any disappointment this may have caused you. It is certainly not our intention, as a Company, to dissatisfy our customers and would like all our customers to receive a wonderful experience when receiving with Clogau Gold. We do appreciate all our customer feedback comments too, whether these are positive or negative, and do take these on board to improve where we see possible.
Within our Clogau Outlet Stores, we do offer a selection of items from last season’s collections, and you may recognise some of them from previous brochures and we also have an exclusive core range of product available. Despite the massively discounted prices, you'll still get the same level of quality, attention-to-detail and aftercare service that you get from our latest collections found on our main website at www.clogau.co.uk with free warranty cover for 2 years (just fill in and return the warranty form we give you) and 14 days returns policy.
We believe the Clogau piece purchased is currently part of the Core Range for the Outlet Stores, and this will differ from our Current Brochure Range pieces, available directly with ourselves or through our Jewellery Stockists. We trust all is well with this. If you require any further assistance, please do not hesitate to contact our Customer Service Team on 0845 606 8877.
Kind regards
