Thank you for your feedback. We are very sorry to hear of any delay and inconvenience experienced with your delivery on this occasion.
Customer feedback is extremely important to us and we thank you for taking the time to contact us and allowing us the opportunity to respond. We can confirm your order was dispatched immediately upon receipt and a member of our Customer Service team are investigating your delivery with our Courier.
All deliveries do require a signature and if nobody is at the delivery address, the delivery driver is requested to leave an attempted delivery card. We can advise all orders are fully insured by us whilst in transit with FedEx.
A member of our Customer Service team will be contacting you directly regarding your experience on this occasion.
Please be assured of our best intentions at all times and once again, please accept our sincere apologies for the disappointment caused as a result of the delay.
Kind regards