Firstly, may we thank you for taking the time to write to us. It is certainly not our intention, as a Company, to dissatisfy our customers and would like all our customers to receive a wonderful experience when communicating with Clogau Gold, whether this by browsing, purchasing and receiving our products. We do appreciate all our customer feedback comments too, whether these are positive or negative, and do take these on board to improve where we see possible. At this moment in time, we will liaise with the Business Support Manager regarding this complaint, for this to be addressed in store and providing any additional training whenever possible. We also hope this experience does not deter you from visiting our stores again. Apologies once again, for the inconvenience caused with this and we thank you for bringing this to our attention. If you wish to discuss this further, please do not hesitate to get in touch on 03456068877, or via email at sales@clogau.co.uk.
