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Citalia Holidays Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 15,229 reviews

Trusted Customer

Feefo Verified

7 months ago

Excellent holiday service from Citalia first class

Date of purchase: 07/10/2025

Trusted Customer

Feefo Verified

7 months ago

Lovely stay, well located

From check in to leaving, staff were very efficient and friendly. Breakfast was very basic. Hotel sits in a quiet street but yet not far from the heart of everything Florence has to offer.

Product reviews

Date of purchase: 07/10/2025

Barry Miller

Feefo Verified

GBR

7 months ago

What Barry Miller said about Citalia Holidays:

Stresa is a lovely town with a large choice of holiday accommodation.

Our flights and transfers worked extremely well but we were very disappointed with our accomodation. We had very noisy neighbours and, after being woken for the first 3 nights we spoke to the hotel...

Amber

Citalia Holidays

7 months ago

Thank you for your feedback. Your comments have been set to the Product Manager to review as we take all feedback seriously. We appreciate you taking the time to complete this survey and look forward to welcoming you back in future. Best Wishes Amber Customer Experience

Product reviews

Date of purchase: 07/10/2025

Trusted Customer

Feefo Verified

7 months ago

No complaints fantastic hotel in all aspects

Product reviews

Date of purchase: 06/10/2025

John

Feefo Verified

GBR

7 months ago

What John said about Citalia Holidays:

Rome and Viareggio

Fully supported throughout. All elements went as planned.

Product reviews

Date of purchase: 07/10/2025

Trusted Customer

Feefo Verified

7 months ago

Ligurian holiday at the Monte Rosa Hotel

Citalia did a good job for us with Samantha being very helpful with advice. She selected Chiavari as our base. The town had very good rail communications and was out of the usual tourist area but...

Product reviews

Date of purchase: 07/10/2025

Trusted Customer

Feefo Verified

7 months ago

Noise and disruption of guest facilties,mould in shower,no air con control

The food was average the air con could not be controlled from your room you had to make a request at reception for the temprature you wanted as and when you wanted it lowered or higher, This would...

Amber

Citalia Holidays

7 months ago

Thank you for your feedback. Your comments have been sent to our Customer and Operations Manager who will be contacting you. We take all feedback seriously and appreciate you taking the time to complete this survey. Best Wishes Amber Customer Experience

Product reviews

Date of purchase: 05/10/2025

Guy Richardson

Feefo Verified

GBR

7 months ago

What Guy Richardson said about Citalia Holidays:

well organised, mostly a great holiday esp the view!

holiday was initially canceled and brought forward 2 weeks which I understand but wasn't ideal. Then we were given totally different seats on the plane from those that we booked and we were sitting...

Product reviews

Date of purchase: 06/10/2025

Trusted Customer

Feefo Verified

7 months ago

Tour guild was very good, hotel wasn't

Tour guide was excellent. Hotel wasn't. Food in hotel terrible and shuttle bus was either too full and not frequent enough.

Product reviews

Date of purchase: 06/10/2025

John elkington

Feefo Verified

GBR

7 months ago

What John elkington said about Citalia Holidays:

Massive disappointment

Poor transport for 1st three days, little better than a school bus totally unsuitable for many hours driving with little comfort, the windscreen wipers packed up in a storm. First two hotels were not...

Amber

Citalia Holidays

7 months ago

Thank you for your feedback. You comments have been shared with the Customer Relations and Operations Manager who has reached out to discuss your feedback. We look forward to hearing back from you soon. Best Wishes Amber Customer Experience

Product reviews

Date of purchase: 04/10/2025

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Citalia Holidays Reviews

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