How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Citalia Holidays Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 15,228 reviews

Trusted Customer

Feefo Verified

7 months ago

Holiday in Stresa October 2025

Citalia were pleasant, efficient and professional - as ever. They are my go-to agent for Italian holidays.

Product reviews

Date of purchase: 07/10/2025

Trusted Customer

Feefo Verified

7 months ago

Surprisingly Good

Everything went like clockwork. Benevento was a very pleasant surprise, is not on the normal tourist lists but ought to be. Hotel Traiano was excellent of high international standards.

Product reviews

Date of purchase: 03/10/2025

Trusted Customer

Feefo Verified

7 months ago

they were very efficient. All transfers/excursions were on time and worked well.

Product reviews

Date of purchase: 10/10/2025

Kay Knowles

Feefo Verified

GBR

7 months ago

What Kay Knowles said about Citalia Holidays:

Perfect process, perfect plan and perfect holiday

I submitted an enquiry with a view to booking a trip to Sicily. I was contacted by Linda , who remained my contact throughout the process which really helps in tailoring a personalised holiday, who...

Product reviews

Date of purchase: 11/10/2025

Trusted Customer

Feefo Verified

7 months ago

Great October getaway recommended

Very good ,flights and transfers went smoothly resort superb very busy weather brilliant, Hotel friendly staff always on hand to help good views superb.

Product reviews

Date of purchase: 11/10/2025

Jenkin Jones

Feefo Verified

7 months ago

What Jenkin Jones said about Citalia Holidays:

Pleasant helpful staffWe thought the rooms were on the small side as were the balconies. Good position near the village centre and the many excellent restaurants.we would suggest that car hire is...

Product reviews

Date of purchase: 10/10/2025

Trusted Customer

Feefo Verified

7 months ago

During our transfer to the hotel the driver was stopped by the police and interrogated for at least 20 minutes and he acted in a shifty manner. The hotel was fine but lacked attention to detail e.g....

Amber

Citalia Holidays

7 months ago

Thank you for your feedback. Your comments have been shared to the relevant departments. We take all feedback seriously and appreciate you taking the time to complete this survey. Best Wishes Amber Customer Experience

Product reviews

Date of purchase: 26/09/2025

Michael OCallaghan

Feefo Verified

GBR

7 months ago

What Michael OCallaghan said about Citalia Holidays:

Puglia Sept 25

Pickup and drop off to and from airport was very good. Hotel was very good with beautiful gardens and pools, and the bedroom was large and comfortable. The breakfasts could have been better, with...

Product reviews

Date of purchase: 27/09/2025

Laurent Decarpentry

Feefo Verified

GBR

7 months ago

What Laurent Decarpentry said about Citalia Holidays:

Great hotel with fantastic service. The food unfortunately wasn’t up to the standard of a 4 star hotel

Product reviews

Date of purchase: 10/10/2025

Andrew Egan

Feefo Verified

GBR

7 months ago

What Andrew Egan said about Citalia Holidays:

Great communication and fair pricing.

Product reviews

Date of purchase: 08/10/2025

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Citalia Holidays Reviews

How would you rate your stay at Hotel Villa TraianoMore reviews of this product (9,151)View product website

How would you rate your stay at Imperial TramontanoMore reviews of this product (9,151)View product website

How would you rate your stay at Belvedere, Amalfi CoastMore reviews of this product (9,151)View product websiteNo problems

How would you rate your stay at Hotel La SorgenteMore reviews of this product (9,151)View product websitePrevious remarks reflect our reasons for rating without the need for repetition

How would you rate your stay at Grand Hotel AmintaMore reviews of this product (9,151)View product websitetoo far from town

How would you rate your stay at Authentic Puglia Small Group Escorted Tour - Masseria CaselliMore reviews of this product (9,151)View product websiteHotel was understaffed and a little chaotic at times.

How would you rate your stay at JaccarinoMore reviews of this product (9,151)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?