How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Citalia Holidays Reviews

http://www.citalia.com/

EXCEPTIONAL

Service

4.7

/5

Product

4.6

/5

5

4

3

2

1

522

96

21

8

4

651

ratings over the past year

Displaying all 15,475 reviews

Trusted Customer

10 years ago

Holiday booking to Sardinia

Was going through the online booking process and had a question about car hire so telephoned Citalia for an answer. Got the answer and the very polite lady on the other end then offered to complete...

Date of purchase: 26/01/2016

0

Trusted Customer

10 years ago

Everything so far very pleased with results

Date of purchase: 26/01/2016

0

Trusted Customer

10 years ago

Booking of holiday in North Sardinia

Website easy to navigate. Query after booking easily resolved through phone call.

Date of purchase: 26/01/2016

0

TC

Trusted Customer

10 years ago

What Trusted Customer said about Citalia Holidays:

two centre holiday in Umbria and Tuscany booked

We were slightly frustrated that although Citalia still had our holiday details from our initial reservation when we quoted the reference number, the price had gone up £180 in the 2 week period...

Date of purchase: 26/01/2016

0

TC

Trusted Customer

10 years ago

What Trusted Customer said about Citalia Holidays:

excellent customer service but poor web site

w e tried 3 times to book on line but were unable to add private transfers and at payment stage were thrown out each time. Phoned customer services. quick efficient response from Erin. excellent but...

Date of purchase: 26/01/2016

0

Trusted Customer

10 years ago

puglia

Speedy ,friendly. knowledgeable service once again.

Date of purchase: 26/01/2016

0

Trusted Customer

10 years ago

pearson

Bjiuh

Date of purchase: 26/01/2016

0

Trusted Customer

10 years ago

Scicily Holiday

Friendly and very knowlegeable

Date of purchase: 24/01/2016

0

Trusted Customer

10 years ago

Very knowledgeable staff was able to advise on a hotel and area which my friend and I think will suit us well.

Date of purchase: 12/01/2016

0

Trusted Customer

10 years ago

Ok so far

Plenty of flexibility in choosing dates to start the holiday and the length of stay. It crashed occasionally but not to excess need to experience the holiday, flight, hotel and transfer, before...

Date of purchase: 24/01/2016

0

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo