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Citalia Holidays Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 15,474 reviews

Trusted Customer

10 years ago

customer service excellent

my experience of customer service at citalia was all I could expect - efficient and friendly

Date of purchase: 30/01/2016

Trusted Customer

10 years ago

Holiday booking to Sorrento

Citalia have very knowledgeable agents who take their time to make sure you know what your options are when booking your holiday. I would strongly recommend them for Italian holidays, especially...

Date of purchase: 28/01/2016

Trusted Customer

10 years ago

What Trusted Customer said about Citalia Holidays:

Personalised Service

As there were problems with the website,I phoned up and spoke to a very helpful customer adviser who was able to give me detailed information on the resort and trips available from the resort.This...

Date of purchase: 29/01/2016

Trusted Customer

10 years ago

First Italian Holiday

Clear and easy to use website

Date of purchase: 28/01/2016

Trusted Customer

10 years ago

What Trusted Customer said about Citalia Holidays:

Selecting options when booking online

The initial part of the booking process online was easy but working through which of the various upgrade options to select could have been made easier. When the options are displayed I found it...

Date of purchase: 28/01/2016

Trusted Customer

10 years ago

What Trusted Customer said about Citalia Holidays:

Frustrated attempt to book online

Having painstakingly completed my online booking, paid the deposit and sent the form, I received an 'error' message and had to telephone Citalia. My booking had not registered and I spent what...

Raghavendra Singh

Citalia Holidays

10 years ago

Dear Mr Kinzett, Firstly I would like to apologies for the inconvenience cause to your booking experience. I have reported this error the web team. I am pleased to hear that Nicola was very helpful. When we have a failed web we have to follower a few process that can take time as we want to make sure every element is correct. So again sorry for the time taken to confirm your booking. I have processed a £50 voucher towards your next Citalia holiday which you should receive via post very soon as a gustier of good will. I would like to wish you a lovely holiday with Citalia.

Date of purchase: 28/01/2016

Trusted Customer

10 years ago

Good start

A professional approach which is most refreshing

Date of purchase: 28/01/2016

Trusted Customer

10 years ago

What Trusted Customer said about Citalia Holidays:

Helpful & informative

Linda Kulka, your destination expert, had herself stayed at the hotel where we were interested in staying in Cefalu and was very understanding about our needs, given our mobility limitations. She had...

Date of purchase: 22/01/2016

Trusted Customer

10 years ago