How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Citalia Holidays Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 15,469 reviews

Trusted Customer

10 years ago

What Trusted Customer said about Citalia Holidays:

Lake Garda

Friendly and efficient provision of information and options.

Date of purchase: 09/02/2016

Trusted Customer

10 years ago

Although difficult to assess our satisfaction with the hotels at this stage, we found the booking process helpful in finding hotels to suit us. With regard to the car hire service, and this may be...

Date of purchase: 05/02/2016

Trusted Customer

10 years ago

customer service

Efficient and knowledgeable

Date of purchase: 10/02/2016

Trusted Customer

10 years ago

booking trip to Sardinia

sales rep was very helpful and informative and had a pleasant and polite manner

Date of purchase: 10/02/2016

Trusted Customer

Brentford

10 years ago

What Trusted Customer said about Citalia Holidays:

lake garda

I was concerned that last year we did not have a walk in shower, and the lady who took the reservation said that she would put in a request but would not say that we would not accept the booking...

Date of purchase: 10/02/2016

Trusted Customer

10 years ago

What Trusted Customer said about Citalia Holidays:

Website Booking

Website easy to navigate booking holiday took very little time

Date of purchase: 09/02/2016

Trusted Customer

10 years ago

What Trusted Customer said about Citalia Holidays:

First Booking with Citalia

This is our first booking with Citalia and we haven't been on the holiday yet but the service we received online and by phone was very good.

Date of purchase: 09/02/2016

Trusted Customer

Northamptonshire

10 years ago

What Trusted Customer said about Citalia Holidays:

Jaccarino Sant'Agata Booking

The website leaves many to be desired. More like state of the ark than state of the art. It took far longer to complete the form than it should. When it came to paying, there was something wrong...

Raghavendra Singh

Citalia Holidays

10 years ago

Dear Citalia Customer Thank you for your feedback. We have passed on your feedback to the relevant department to look into for you. We are very happy to hear the service you received from Sam was excellent. We wish you a lovely holiday to Jaccarino in Sorrento and look forward to sending you on your next Citalia Holiday.

Date of purchase: 08/02/2016

Trusted Customer

10 years ago