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Citalia Holidays Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 15,225 reviews

Trusted Customer

Feefo Verified

7 months ago

A brilliant service, highly recommended

From using the site to build a rough itinerary to then discussing that with the Citalia specialist the whole process was very clear and easy. The Citalia specialist (Antonia) was fantastic, her...

Product reviews

Date of purchase: 26/10/2025

Trusted Customer

Feefo Verified

7 months ago

Hotel disappointing, Citalia support great

We have used Citalia before and the service and support were great and up to a good standard. We needed to return early and that was dealt with well and efficiently. We wanted to return early and...

Amber

Citalia Holidays

6 months ago

Thank you for your feedback, your comments have been passed onto our Product Manager to review. We appreciate you taking the time to complete this survey and look forward to welcoming you back in future. Best Wishes, Amber Customer Experience

Product reviews

Date of purchase: 25/10/2025

Trusted Customer

Feefo Verified

7 months ago

Great place, lovely hotel & excellent travel arrangements

Hotel Belvedere was lovely. Our room exceeded expectations & the staff were very professional & friendly at the same time. We had asked for a small family hotel and were so impressed with the...

Product reviews

Date of purchase: 25/10/2025

Trusted Customer

Feefo Verified

7 months ago

Great ambience

Views were marvellous and staff very welcoming and helpful

Product reviews

Date of purchase: 23/10/2025

Trusted Customer

Feefo Verified

7 months ago

Excellent

Booked direct with Citalia for second time. Excellent customer service and always kept informed from time of booking until time of return from holiday

Product reviews

Date of purchase: 25/10/2025

Wendy Hawkins

Feefo Verified

GBR

7 months ago

What Wendy Hawkins said about Citalia Holidays:

Excellent service for a perfect Italian holiday.

We had our bespoke holiday through Citalia. Everything is taken care of from the planning stage via a telephone call where we discussed what we wanted, to the travel and transfers specifically to...

Product reviews

Date of purchase: 20/10/2025

Steven John Murray

Feefo Verified

GBR

7 months ago

What Steven John Murray said about Citalia Holidays:

Citalia No 1 go to for us

Citalia They are my first port of call

Product reviews

Date of purchase: 23/10/2025

Trusted Customer

Feefo Verified

7 months ago

Disappointing, I expected more from a hotel chosen by Citalia

On arrival I was met by the duty manager who not only stank of smoke but was smoking. I paid for a sea view but could only see the sea by craning my neck at the far end of balcony. Receptionists were...

Amber

Citalia Holidays

6 months ago

Thank you for your feedback. We take all comments seriously and have shared this with our Product and Operations Managers. Our Customer Relations team have now been in touch to resolve this matter for you. Thank you for taking the time to complete this survey. Best Wishes Amber Customer Experience

Product reviews

Date of purchase: 23/10/2025

Trusted Customer

Feefo Verified

7 months ago

Last minute break in Sorrento

I rang Citalia wanting to book a break in Sorrento at short notice, following a family bereavement. The limited options were outlined to me and we decided to stay in Hotel Capodimonte with a full...

Product reviews

Date of purchase: 24/10/2025

Trusted Customer

Feefo Verified

7 months ago

Puglia experience

Great choice of hotels. Unique experience in Puglia. Transfer services all worked as scheduled in nice cars and polite drivers with good local tips.

Product reviews

Date of purchase: 03/10/2025

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Citalia Holidays Reviews

How would you rate your stay at Palazzo NavonaMore reviews of this product (9,149)View product websitePalazzo Navona is extremely well located, fully resourced with great staff and worthy of it's 4 star rating.

How would you rate your stay at Hotel Plaza OperaMore reviews of this product (9,149)View product websiteSee earlier section. Nowhere for coffee/bar, booking breakfast, smell of sewage

How would you rate your stay at Due Torri Club Hotel Amalfi CoastMore reviews of this product (9,149)View product websiteHotel was located high above the town yet with easy access to facilities. Bistro restaurant was excellent with wonderful views and very professional staff.

How would you rate your stay at Marina RivieraMore reviews of this product (9,149)View product websiteGreat hotel in a great location clean and the staff are Amazing They were so helpful We have been there twice this year Thank you to all Steven and Sue Murray

How would you rate your stay at Acacia Palace HotelMore reviews of this product (9,149)View product websiteI have already explained that the location is too isolated without a car. Not disability friendly so please see previous comments

How would you rate your stay at Grand CapodimonteMore reviews of this product (9,149)View product websiteThe Capodimonte is elevated, affording great views over Sorrento town and over to the Bay of Naples. It is a very short walk out of town.

How would you rate your stay at Hotel La SorgenteMore reviews of this product (9,149)View product website

How would you rate your stay at Trulli SoaveMore reviews of this product (9,149)View product websiteUnique experience. Great location. Breakfast simple but adequate. Noisy air con and a bit erratic.

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