How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Citalia Holidays Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 15,225 reviews

Trusted Customer

Feefo Verified

6 months ago

Citalia and Santa Caterina Hotel Amalfi, every room with a stunning view

We booked mid-October with Citalia and this time of year is a gamble for the Amalfi Coast and indeed the weather was a mixed bag but it doesn’t matter when you’re spending time in one of the most...

Product reviews

Date of purchase: 29/10/2025

Trusted Customer

Feefo Verified

6 months ago

Lovely hotel.

Lovely hotel in a perfect location. We had a couple of light lunches in the bar which were very good. We were sorry not to have tea making facilities in our room , nor were we allowed to take back...

Product reviews

Date of purchase: 28/10/2025

Trusted Customer

Feefo Verified

6 months ago

Excellent personal assistance

able to speak with representative by phone who was able to use local knowledge to answer questions and give advise. Recommended best flight times to give us relaxed travel.

Product reviews

Date of purchase: 27/10/2025

Trusted Customer

Feefo Verified

6 months ago

Great Service

Great service from Helen Lippe. Kept us informed at all steps Everything was done in a timely manner Hotel was very good Private transfers was great

Product reviews

Date of purchase: 26/10/2025

Trusted Customer

Feefo Verified

6 months ago

Excellent holiday

Hotel Tramontano was a fantastic central location in Sorrento. The helpful friendly staff completed all tasks to a high standard.

Product reviews

Date of purchase: 27/10/2025

Trusted Customer

Feefo Verified

6 months ago

First class service

Excellent service from everyone involved in the planning and delivery of the holiday.

Product reviews

Date of purchase: 27/10/2025

Trusted Customer

Feefo Verified

6 months ago

A Great Stay

A great stay at Hotel Continental in Sermione. The hotel is comfortable, well appointed and has a fantastic location on the edge of Lake Garda. The spa and swimming pools are great. There was good...

Product reviews

Date of purchase: 04/10/2025

Trusted Customer

Feefo Verified

7 months ago

A wonderful week in Rome

Everything that Citalia arranged for us was splendid. It was easy to find our transfer driver at the airport, the hotel gave excellent service and was very well placed so that we were able to walk to...

Product reviews

Date of purchase: 25/10/2025

Richard Atkinson

Feefo Verified

GBR

7 months ago

What Richard Atkinson said about Citalia Holidays:

The service was first rate. The hotels selected were perfectly located for what we wanted to do. When the taxi for the return transfer was late a call to the number had the issue resolved.

Product reviews

Date of purchase: 26/10/2025

Trusted Customer

Feefo Verified

7 months ago

Excellent hotel, very central. Clean, pleasant rooms. Good breakfast. Helpful, professional staff.

Product reviews

Date of purchase: 26/10/2025

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Citalia Holidays Reviews

How would you rate your stay at Santa CaterinaMore reviews of this product (9,149)View product websiteWell it is a stunning location

How would you rate your stay at Cefalu Sea Palace.More reviews of this product (9,149)View product websitePerfect location. No tea making facilities in our room.

How would you rate your stay at NH Collection Taormina.More reviews of this product (9,149)View product websiteGreat hotel Good service Excellent location Good breakfast

How would you rate your stay at Imperial TramontanoMore reviews of this product (9,149)View product websiteExcellent service and convenient l.ocation.. Hotel spotless with very high standard of services.

How would you rate your stay at Hotel Continental Wellness and Spa.More reviews of this product (9,149)View product websiteWe were very happy with all elements of our stay at Hotel Continental.

How would you rate your stay at Hotel Nazionale.More reviews of this product (9,149)View product websiteThe hotel was centrally placed in a pleasant square, not on a noisy main road.

How would you rate your stay at ForumMore reviews of this product (9,149)View product website

How would you rate your stay at Grand Hotel Minerva.More reviews of this product (9,149)View product website

How would you rate your stay at Hotel Nazionale.More reviews of this product (9,149)View product websiteExcellent hotel, very centrally located. Good breakfast. Professional staff, very helpful. Very clean rooms. Good sized rooms.

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?