CIE Tours Reviews

Hello, Thank you for taking the time to provide feedback for our team. Firstly, we want to deeply apologize for the inconvenience caused to you. From the airport to the hotel, we can understand how frustrating your experience must have been. Especially it being your first solo trip. We a glad that our agents were able to eventually help you get everything situated with your transfer. Regarding the hotel, CIE Tours aims to provide our customers with quality experience, including your hotel stay. We are consistently working with our hotel partners to provide a comfortable stay and actively work to improve our processes to ensure we meet our customers' expectations. Your feedback is invaluable to us, and we are grateful for your insights on areas for improvement within our Irish Adventure Tour. We are pleased to know that, despite the issues encountered during the first half of your trip, you were able to enjoy the sights and people throughout your tour. Again, we apologize deeply for the inconvenience and if you have any other concerns, please don't hesitate to reach out to our support team at customerservice@cietours.com or call us at 1-(800) 243-8687, available Monday through Friday from 9:00 am to 5:00 pm ET. We are eager to help in any way possible. Warmest Regards CIE Tours

Hello, Thank you for taking the time to write this review. We first want to apologize for your tour guide and bus drivers lack initiative throughout the tour. CIE is committed to ensuring an enjoyable and meaningful experience. We actively work to provide a consistent quality experience for our guest and our team is working to ensure that by refining our processes that we can provide exceptional service and satisfy our customers' expectations. We will inform our team of your concerns and hope that you were still able to appreciate the sights of Scotland and Ireland. Thank you again for your feedback If you have and further concerns, please, please feel free to reach out to our support team at customerservice@cietours.com or call us at 1-(800) 243-8687, available Monday through Friday from 9:00 am to 5:00 pm ET. We are eager to help in any way possible. Best Regards CIE Tours