Should have been notified that the trousers I ordered MT232 were not available for whatever reason
Helen
Chums
1 day ago
Thank you for your review. We're sorry to hear that you were not notified that the MT232 trousers were unavailable. We understand how frustrating it can be to place an order and not receive an update about an item's availability. This is not the experience we want for our customers, and we appreciate you bringing it to our attention. Your feedback will be shared with the relevant team to help improve our communication processes in the future.
Product reviews
Divyashree
Chums
1 day ago
Thanks for sharing your rating with us. Thank you for your custom.
Date of purchase: 03/06/2026
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MC
Mrs Christine Clarke
Feefo Verified
GBR
2 days ago
What Mrs Christine Clarke said about Chums:
On returning item seemed ages to recieve replacement.
Divyashree
Chums
1 day ago
Thanks for sharing your rating with us. Thank you for your custom.
Product reviews
Helen
Chums
1 day ago
Thank you for your review. We're sorry to hear that the bra was not a great fit, even after ordering a size up from your usual size. We understand how disappointing it can be when an item doesn't fit as expected. Your feedback regarding the sizing and fit is appreciated and will be shared with our product team for review. Thank you for taking the time to share your experience.
Thank you for taking the time to share your detailed feedback. We're sorry to hear that the trousers did not meet your expectations, particularly when compared to a previous pair that you were so pleased with. We understand how disappointing it is when a product you've trusted in the past differs in quality or fit, despite being the same size.
We also appreciate your comments regarding online shopping and the difficulties you've experienced with sizing across different purchases. We understand your frustration, especially after finding that the new trousers were not suitable and choosing not to return them.
Your feedback about the quality, fit, and manufacturing differences is valuable and will be shared with our product team for review. Thank you again for your honest comments, and we're sorry that this experience has left you disappointed.
Product reviews
Helen
Chums
1 day ago
Thank you for taking the time to share your detailed feedback. We're sorry to hear that the trousers did not meet your expectations, particularly when compared to a previous pair that you were so pleased with. We understand how disappointing it is when a product you've trusted in the past differs in quality or fit, despite being the same size.
We also appreciate your comments regarding online shopping and the difficulties you've experienced with sizing across different purchases. We understand your frustration, especially after finding that the new trousers were not suitable and choosing not to return them.
Your feedback about the quality, fit, and manufacturing differences is valuable and will be shared with our product team for review. Thank you again for your honest comments, and we're sorry that this experience has left you disappointed.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.