How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Chums Reviews

Trusted Customer

Feefo Verified

21 days ago

Chums

Excellent service when need assistance help with an order or enquiry someone always at the other end to solve any queries

Anirudh

Chums

17 days ago

We’re really grateful and appreciate you taking the time to share your rating with us. Thanks for shopping with Chums.

Product reviews

Date of purchase: 19/08/2026

0

MB

Mr Stuart Barker

Feefo Verified

GBR

21 days ago

What Mr Stuart Barker said about Chums:

Easy to return

Anirudh

Chums

17 days ago

We sincerely appreciate your business and your valuable feedback.

Product reviews

Helen

Chums

19 days ago

Thank you for your feedback. We're sorry to hear that the fit wasn't as expected. This blazer is designed with a slim fit silhouette, which may not suit everyone's preference. We appreciate your comments regarding the sizing and fit, as they help other customers make informed choices and assist us in reviewing our product descriptions. Thank you for taking the time to share your experience.

Date of purchase: 22/08/2026

0

Trusted Customer

Feefo Verified

21 days ago

Cords and long johns

Always good service. I have purchased these items ready for colder weather but I am confident they will do the job.

Anirudh

Chums

17 days ago

We’re really grateful and appreciate you taking the time to share your rating with us. Thanks for shopping with Chums.

Date of purchase: 22/08/2026

0

Trusted Customer

Feefo Verified

22 days ago

Quick service.

Anirudh

Chums

17 days ago

We’re really grateful and appreciate you taking the time to share your rating with us. Thanks for shopping with Chums.

Product reviews

Date of purchase: 27/08/2026

0

Trusted Customer

Feefo Verified

22 days ago

Terrible.

Helen

Chums

19 days ago

Thank you for your feedback. We're sorry to hear that the jog pants were not suitable for you due to the fit and lack of stretch in the waistband. We would like to clarify that our standard delivery timescale is 3 to 5 working days, and your order was successfully delivered within 3 days, which is within the advised timeframe. We can also confirm that your refund was processed on 11/09/2026. We appreciate you taking the time to share your comments, as customer feedback helps us review and improve our products and services.

Product reviews

Helen

Chums

19 days ago

Thank you for your feedback. We're sorry to hear that the jog pants were not suitable for you due to the fit and lack of stretch in the waistband. We would like to clarify that our standard delivery timescale is 3 to 5 working days, and your order was successfully delivered within 3 days, which is within the advised timeframe. We can also confirm that your refund was processed on 11/09/2026. We appreciate you taking the time to share your comments, as customer feedback helps us review and improve our products and services.

Date of purchase: 22/08/2026

0

MH

Mr Mo Hassan

Feefo Verified

22 days ago

What Mr Mo Hassan said about Chums:

I like them.

I don't know

Anirudh

Chums

17 days ago

Thank you for shopping with Chums, we really appreciate your positive feedback.

Product reviews

Date of purchase: 27/08/2026

0

Trusted Customer

Feefo Verified

22 days ago

but still waiting for refund.

Anirudh

Chums

17 days ago

Thanks for sharing your rating with us. Thank you for your custom.

Product reviews

Helen

Chums

19 days ago

Thank you for your feedback. We're sorry to hear that you were disappointed with these curtains. The thermal lining and blackout properties did not meet your expectations, and we understand your concerns regarding the thin material and overall quality. We appreciate you taking the time to share your experience, as customer feedback helps both other shoppers and our product teams when reviewing items.

Date of purchase: 27/08/2026

0

MJ

Mrs Heather Joy Johnson

Feefo Verified

GBR

22 days ago

What Mrs Heather Joy Johnson said about Chums:

Good company. Quick delivery.

Anirudh

Chums

17 days ago

We’re really grateful and appreciate you taking the time to share your rating with us. Thanks for shopping with Chums.

Product reviews

Date of purchase: 22/08/2026

0

Trusted Customer

Feefo Verified

22 days ago

Lovely Coat

Good quick delivery

Anirudh

Chums

17 days ago

We are grateful that you took the time out to leave us this positive review.

Product reviews

Date of purchase: 27/08/2026

0

MD

Mrs Marlean Dixon

Feefo Verified

GBR

22 days ago

What Mrs Marlean Dixon said about Chums:

Weather beater.

All went smoothly

Anirudh

Chums

17 days ago

We’re really grateful and appreciate you taking the time to share your rating with us. Thanks for shopping with Chums.

Product reviews

Date of purchase: 10/06/2026

0

Chums Reviews

Pendulum Wall ClockMore reviews of this productView product websiteExcellent product all in working order looks lovely in my living room it goes with everything else reasonable price worth the buying

Tailored Single Breasted Oxford BlazerMore reviews of this productView product websiteI ordered size 44. Anyone that size wouldn't really want one that is slim fitting.

Print Pleat Bodice Occasion DressMore reviews of this productView product websiteFlattering. Lovely colours and material. Value for money.

Jog PantsMore reviews of this productView product websiteTook to long to arrive ,bad fit no give in waist.and still waiting for a refund.

High Rise Twill Trouser with Stretch WaistMore reviews of this productView product websiteI like them they fit me very well, but I have been trying one special colour call Petrel kind of blue but wasn't available for long time over months, please bring it back and thank you.

Marla Thermal Lined Blackout CurtainsMore reviews of this productView product websitenot black out to thin quality poor

Super Stretch Pull On JeanMore reviews of this productView product websiteto small

Pull On Stretch Jean With Rib WaistbandMore reviews of this productView product websiteBrilliant jeans for the money. Not a lot of stretch as they are mostly cotton but they are really comfortable. The 25" leg is perfect for me. Have since bought more.

Teddy Fleece Jacket with Faux Leather TrimMore reviews of this productView product websiteI bought the deep red one. It is lovely and warm and looks classy with the faux leather trim. True to size. Would definitely recommend this coat.

Fleece Lined Zip CardiganMore reviews of this productView product websiteFirst time used in wind. Felt very snug and cosy and loved the colour. I am 91 and did find it quite heavy, Had to have help in putting it on but it was worth the struggle. As it gets colder I...Read more

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?