How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Chums Reviews

Displaying all 138,122 reviews

Mrs Patricia Ruddock

Feefo Verified

GBR

20 days ago

What Mrs Patricia Ruddock said about Chums:

Jeans

Very good service, prompt delivery And good value for money ,comfortable fit

Divyashree

Chums

16 days ago

Thanks for sharing your rating with us. Thank you for your custom.

Product reviews

Date of purchase: 24/08/2026

Trusted Customer

Feefo Verified

20 days ago

Honest

Very good,arrived on time

Divyashree

Chums

16 days ago

Thanks for sharing your rating with us. Thank you for your custom.

Product reviews

Date of purchase: 29/08/2026

Trusted Customer

Feefo Verified

20 days ago

Good product.poor courier service

See previous review.

Helen

Chums

18 days ago

Thank you for your feedback. We're pleased to hear that you were happy with the product. However, we're sorry to learn that the courier service did not meet your expectations. As mentioned in your previous review, we understand your concerns regarding parcels being left unattended and the lack of delivery notifications. We appreciate how frustrating this can be and understand why it has impacted your overall experience. Thank you for taking the time to share your comments. Your feedback regarding the delivery service has been noted and will be passed on for review.

Product reviews

Helen

Chums

18 days ago

Thank you for your feedback. We're pleased to hear that the Pegasus High Waist Corduroy Trousers were a good fit and that you were happy with the product overall. We hope they continue to meet your expectations over time, and we're delighted that your first experience with our clothing has been a positive one. We're sorry, however, to hear about the issues you experienced with the courier. We understand your frustration that your parcel was left unattended outside your property without notification, particularly as this has happened on more than one occasion. We appreciate how important secure delivery is and can understand why this would cause concern when considering future orders. Thank you for taking the time to share your experience. Your comments regarding the delivery service have been noted and will be passed on for review, as customer feedback helps us improve the service we provide.

Date of purchase: 29/08/2026

Trusted Customer

Feefo Verified

20 days ago

Great Top

Excellent service

Divyashree

Chums

16 days ago

Thanks for sharing your rating with us. Thank you for your custom.

Product reviews

Date of purchase: 24/08/2026

Mrs Christine Cooper

Feefo Verified

GBR

20 days ago

What Mrs Christine Cooper said about Chums:

Lovely shoes for most occasions

Came quite quickly and had updates on the way

Divyashree

Chums

16 days ago

Thanks for sharing your rating with us. Thank you for your custom.

Product reviews

Date of purchase: 29/08/2026

Mr Austin Holloway

Feefo Verified

GBR

20 days ago

What Mr Austin Holloway said about Chums:

Very satisfied

Up to your usual excellent standard

Divyashree

Chums

16 days ago

Thanks for sharing your rating with us. Thank you for your custom.

Product reviews

Date of purchase: 28/08/2026

Trusted Customer

Feefo Verified

20 days ago

Prompt service

Divyashree

Chums

16 days ago

Thanks for sharing your rating with us. Thank you for your custom.

Date of purchase: 23/08/2026

Trusted Customer

Feefo Verified

20 days ago

Easy to order on line shoes arrived on delivery date.

Divyashree

Chums

16 days ago

Thanks for sharing your rating with us. Thank you for your custom.

Product reviews

Date of purchase: 28/08/2026

Trusted Customer

Feefo Verified

20 days ago

Pleased

Easy ordering. Quick delivery. Would recommend.

Divyashree

Chums

16 days ago

Thanks for sharing your rating with us. Thank you for your custom.

Product reviews

Date of purchase: 28/08/2026

Trusted Customer

Feefo Verified

20 days ago

Excellent service

Divyashree

Chums

16 days ago

Thanks for sharing your rating with us. Thank you for your custom.

Product reviews

Date of purchase: 28/08/2026

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Chums Reviews

Pull On Stretch Jean With Rib WaistbandMore reviews of this productView product websiteVery pleased with this purchase, fit perfectly and good value for money

Pegasus Hidden Stretch Waist Jean With FREE BeltMore reviews of this productView product websiteThis is the second pair of these jeans. , same as last time the belt was too small for the waist size , went in the bin same as the first one

Pegasus High Waist Corduroy TrouserMore reviews of this productView product websiteCorduroy trousers good fit, hope they last , time will tell. Bought two pairs with a small discount, never used Chums before but these trousers are fine. Not happy with the courier Evri just left the...Read more

Print Plisse TopMore reviews of this productView product websiteLovely top.Just love this style. Not enough of this kind on the market.So easy to wash. Great for packing to go on holiday as does not take up much room and doesn’t come out all creased.

Dr Lightfoot Twin Zip EE Fit ShoeMore reviews of this productView product websiteComfortable and look good ..great price...had compliments from friends about them.

Pegasus Wide Fit Touch And Close Leisure TrainerMore reviews of this productView product websiteJust what I wanted. Very comfortable.

Mens Leather Touch Fasten ShoeMore reviews of this productView product websiteGood wide fit. Good quality at a very good price

Kilkis Utility MatMore reviews of this productView product websiteGood quality mat. Well made and soft underfoot. Just be aware there are blue and red bits as well as the overall green which don’t really show on the pictures.

Pegasus Stretch Waist Denim JeanMore reviews of this productView product websiteGood value, fits well

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?