The trousers were poor quality but returning them free postage was ok
Karen
Chums
14 days ago
Thanks for your feedback. I am sorry to hear that you are disappointed with the quality of the Farah trousers. I understand your concerns, particularly as you have purchased these trousers from us previously and feel that the quality is not as good as it has been in the past. Your feedback is important to us, and we will address your comments with our quality assurance and buying teams for review. I can see that both the return and refund have been processed for you, and credited back to your original method of payment. If you need any further help please get in touch.
Product reviews
Karen
Chums
14 days ago
Thanks for your feedback. I am sorry to hear that you are disappointed with the quality of the Farah trousers. I understand your concerns, particularly as you have purchased these trousers from us previously and feel that the quality is not as good as it has been in the past. Your feedback is important to us, and we will address your comments with our quality assurance and buying teams for review. I can see that both the return and refund have been processed for you, and credited back to your original method of payment. If you need any further help please get in touch.
Date of purchase: 02/09/2026
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Mr ShabbirA Bangee
Feefo Verified
15 days ago
What Mr ShabbirA Bangee said about Chums:
My item was delivered within the stated time!
Karen
Chums
14 days ago
Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.
Product reviews
Karen
Chums
14 days ago
Thank you for shopping with Chums, we really appreciate your positive feedback.
Date of purchase: 27/08/2026
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Trusted Customer
Feefo Verified
15 days ago
Good
Anirudh
Chums
3 days ago
We are grateful that you took the time out to leave us this positive review.
Product reviews
Anirudh
Chums
3 days ago
We truly appreciate your positive feedback, thank you for your custom.
Anirudh
Chums
3 days ago
Thanks for sharing your rating with us. Thank you for your custom.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.