Thank you for your feedback.
We're sorry to hear that the trousers did not provide the level of warmth you were looking for for the winter months. We understand how disappointing this can be when the product does not meet your expectations.
We are pleased to hear, however, that you found our service prompt and efficient. Your comments regarding the trousers will be passed on to the relevant team for review.
Thank you for taking the time to share your feedback with us, and we hope to be of service again in the future.
Product reviews
Helen
Chums
10 days ago
Thank you for your feedback.
We're sorry to hear that the trousers did not meet your expectations. We understand your disappointment as you were looking for warm winter trousers and found that the material was more like velvet rather than velour, which did not provide the warmth you were expecting.
We appreciate you taking the time to share your comments, and your feedback regarding the fabric and product description will be passed on to the relevant team for review.
We're pleased to hear that you were happy with the prompt service you received. Thank you for your feedback, and we hope to provide you with a product more suited to your needs in the future.
Anirudh
Chums
2 days ago
Thanks for sharing your rating with us. Thank you for your custom.
Helen
Chums
10 days ago
Thank you for your feedback.
We're sorry to hear that the Luxury Chocolate Biscuit Collection did not meet your expectations. We understand that taste is very personal, and it's disappointing when a product isn't as enjoyable or interesting as you had hoped.
We appreciate you taking the time to share your comments, and your feedback regarding the taste and variety of the biscuits will be passed on to our Product Team for review.
Thank you for giving the product a try and for sharing your experience with us.
Date of purchase: 04/09/2026
0
Share
MH
Mr James Hosken
Feefo Verified
13 days ago
What Mr James Hosken said about Chums:
Excellent
Anirudh
Chums
2 days ago
We are grateful that you took the time out to leave us this positive review.
Product reviews
Anirudh
Chums
2 days ago
We truly appreciate your positive feedback, thank you for your custom.
Easy to order, items arrived fairly quickly and would have been easy to return if necessary.
Anirudh
Chums
2 days ago
Thanks for sharing your rating with us. Thank you for your custom.
Product reviews
Anirudh
Chums
2 days ago
We’d like to thank you again for taking the time to write this review about the item received. All feedback is highly appreciated, as it enables us here at Chums to further develop our products and services.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.
Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.