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Chums Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 135,868 reviews

Mr William Purvis

Feefo Verified

GBR

22 hours ago

What Mr William Purvis said about Chums:

quick response

order was dealt with r\apidly

Product reviews

Date of purchase: 17/06/2026

Trusted Customer

Feefo Verified

22 hours ago

Short and efficient delivery, easily ordered and tracked on line. Driver was polite and delivered with care.

Product reviews

Date of purchase: 12/06/2026

Trusted Customer

Feefo Verified

23 hours ago

Quality of the trousers was excellent as was the service. The fit was perfect and difficult when a big weight loss has beeen achieved.

Date of purchase: 12/06/2026

Mrs Joyce Palmer

Feefo Verified

GBR

23 hours ago

What Mrs Joyce Palmer said about Chums:

Good service value for money

Goods as advertised and fast delivery.

Product reviews

Date of purchase: 17/06/2026

Trusted Customer

Feefo Verified

1 day ago

Bought from Chums many times. Always had good service.

Prompt delivery.

Product reviews

Date of purchase: 15/06/2026

Mr Dave Davies

Feefo Verified

GBR

1 day ago

What Mr Dave Davies said about Chums:

Disappointed buy poor quality gilet

Delivered in a reasonable time.

Rachel

Chums

21 hours ago

Thank you for your comments.

Product reviews

Rachel

Chums

21 hours ago

Thank you for your feedback. We're sorry to hear that you were disappointed with the quality of the gilet. We understand how frustrating it must have been for the stitching around the pockets to start failing after only a short period of use. Your comments regarding the durability, construction, and overall finish of the garment have been noted and will be shared with our product team for review. We appreciate you taking the time to bring this to our attention and are sorry that this item did not meet your expectations.

Date of purchase: 16/06/2026

Trusted Customer

Feefo Verified

1 day ago

Will continue to buy from Chums as and when required.

In general, very good though dubious about the delivery company.

Product reviews

Date of purchase: 16/06/2026

Mrs Nicki Griffiths Southcombe

Feefo Verified

GBR

1 day ago

What Mrs Nicki Griffiths Southcombe said about Chums:

Didn't receive my order. Customer service awful

Rachel

Chums

21 hours ago

Thank you for your review. We are sorry to hear that you didn't receive your order. We can confirm that your order was returned to us by the courier, as they experienced an issue with the delivery address provided and required further instructions to complete the delivery. Unfortunately, it doesn't look like this was escalated to us and I sincerely apologise for the inconvenience caused. As the parcel was returned undelivered, a full refund has now been issued. We apologise for any inconvenience caused and thank you for your understanding.

Product reviews

Date of purchase: 11/06/2026

Trusted Customer

Feefo Verified

1 day ago

Good service - thank you

Good, as always.! 🙂

Date of purchase: 16/06/2026

Trusted Customer

Feefo Verified

1 month ago

very good

Lady I spoke to was very helpful & lovely. Very good customer care.

Enamalamanda

Chums

15 days ago

Thanks so much for sharing your experience with us. At Chums we appreciate your feedback.

Sushmitha

Chums

23 hours ago

Thanks so much for sharing your experience with us. At Chums we appreciate your feedback.

Product reviews

Rachel

Chums

23 days ago

Thank you for your feedback, and we’re very sorry to hear about the fault with the stitching on your item. This isn’t the standard we aim to provide. We can confirm that your return has been received and a replacement order is being prepared for you. Thank you for your patience.

Sushmitha

Chums

23 hours ago

We truly appreciate your positive feedback, thank you for your custom.

Date of purchase: 23/04/2026

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Chums Reviews

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