Thank you for your feedback. I am sorry to hear the item fell faulty after washing. Please note all our garments have guarantee were if the item is faulty after washing or wearing this can be returned back to us for inspection by our quality control department. Please contact us if you need further assistance.
Thank you for your feedback.
I have had a look into your account and can see you did order size 36 in the trousers. I can only apologize about this, it sounds like a human error when picking in the warehouse.
I can see you returned the goods to us and you were refunded, but you were not refunded the postage. As this was our error I will also have your postage charge refunded back to your card for you.
We do apologize again about this and thank you for your feedback as we will have this looked into further. We hope this does not stop you shopping with us in the future.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.