Chums Reviews

Oh dear, this is disappointing to read. I have had a look into your account and can see you have been sent an alternative colour as the brown is completely out of stock. I do apologize if you were not happy with the alternative. We would like to investigate the matter with the returned goods further for you. If you could please email us at enquiries@chums.co.uk we will be able to deal with this issue for you and have it resolved.

We thank you for your time and for your feedback. I am sorry to hear the issue you have had with the goods you purchased. We have not had any other queries about this item from other customers. We would like to resolve this issue for you as we can see we have not been notified about this. We would like if you could email our enquiry team at enquiries@chums.co.uk so that we can deal with this and hopefully have the issue turned into a positive one for you. We hope to hear from you soon.

Please accept my apologies. It seems that the item has taken some time to be returned back to us, I can see that you do you not live in UK Mainland, this could be the reason for the delay in the goods coming back to us. We would of been more than happy to exchange these goods prior to receipt if you would of contacted us with the query. We have sent out a letter requesting payment for the over seas shipment, please disregard the letter. I have arranged for the replacement order to be sent on priority to you.