Chums Reviews

On delivery of the incorrect items i contacted Chums and said that they were not as ordered, i also made this clear on the return slip. The reality is that chums did not have the items originally ordered otherwise they would have been replaced. The cost of the return postage had to be borne by you as the wrong items were sent. If you had sent the right items i would simply have returned one pair. Whichever way you look at it, no effort was made to satisfactorily resolve this matter. At best your operator did not ask sufficient questions regarding the reason for return. I am quite sure that i pointed out that they were the wrong shoes otherwise she would have asked why i was returning both pair. i am only taking the trouble to write as i had previously had good service.

The boots were not as described. The main difference was that the boots ordered had only one side zip plus velcro. The items delivered had two side zips and no velcro and the quality did not seem to match the description. i would have been prepared to accept four pairs as this would have compensated for the wrong type and quality. I suffer from a shortening of my right leg by 2.5 inches and i have found that as they need to be raised the singe zip is more stable and durable which is why i was particularly keen on them and supported by the velcro. i also needed the shoes quickly as they need to go to surgical appliances at the hospital. This obviously added to the frustration added to which it took some time for my account to be recredited. i attach a copy of an e-mail.Hello Chelsea, Thank you for your help this morning and arranging collection of the items. I must express my dissatisfaction with the service given that everything that could go wrong did go wrong. For some reason i cannot now view present or prevoius orders on my home screen. The items delivered were incorrect in terms of quantity and they were not as described on your website. It may not matter to Chums but as a result of this experience I will no longer consider your company when deciding where to shop. It was important to me to receive the correct goods quickly as I need to have the boots built up by surgical appliances. I put my trust in Chums but sadly was let down and I must now look again for suitable footwear. I would stress that you were very helpful and the goods were delivered promptly albeit the wrong items.

if your role is customer retention then i am afraid you have failed, this dialogue appears to be purely for the benefit of the company and it's sales. To summarize, the incorrect goods were despatched, the incorrect quantity was despatched, i ended up doing the work to get back where i started from, my shoe purchase was delayed due t your mistakes, i had to wait some time for my account to be recredited, i might add that during this time my orders could not be viewed, it appears that your operator did not accurately log my comments (just as well i sent a supporting e-mail) and i waited two months for an apology. What's not to like about Chums?

I think it is cute that you should be referring to professionalism. I have nothing more to say by any method of communication. I would prefer to receive no further communication from you.