Chums Reviews

Good Afternoon, we are sorry to hear of the problems you have encountered, i have emailed you personally as we dont have a contact telephone number for you, hopefully this will explain the reasons behind the issues encountered, thank you for taking the time to feed this back to us.

Sorry to hear you feel the service is poor. I have looked into your account and can see a refund was issued on the 11.09 this has gone back on to your card. We would appreciate it if you could e-mail us on enquiries@chums.co.uk to elaborate more on the product you have received in order for us to investigate this further. Thanks

Good Afternoon, thank you for taking the time to feedback, we are sorry that you are disappointed with your purchase, our buyers go to great lengths to make sure our quality is second to none, we are quite confident as long as the item is washed according to instructions you shouldnt have issues, if for any reason this is not the case please return it to us with your free label and we shall send it for inspection, many thanks

Apologies for this error. Our warehouse are usually very accurate when dispatching parcels. Reference our telephone call I have now reordered the item for you and sent as free express delivery. Any further queries please e-mail enquiries@chums.co.uk we will be happy to assist. Thanks again.

Great feedback - Thank you!

Thank you for leaving feedback. You may also return the item if it is to large, we will be happy to exchange this for you.

Great to hear - thanks

Great to hear - Thanks

Please accept our full apologies for this error. I can see your replacement order has gone through for dispatch in our warehouse so will be with you very shortly. Many thanks