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Chums Reviews

https://www.chums.co.uk
Rated
Excellent
Service
4.6
/5
Product
4.3
/5

5

4

3

2

1

12,152

2,668

685

237

526

16,268

ratings over the past year

Displaying all 125,615 reviews
Trusted Customer
11 years ago
Date of purchase: 14/08/2013
The wrong product was delivered and then my father who had recently had a stroke…
The wrong product was delivered and then my father who had recently had a stroke had to take wrong item to post office before you would despatch his correct item. It was not sent express delivery...

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Chums
Chums
11 years ago
With reference to our telephone call today we are delighted we have been able to advise you of a more convenient and free way to return your goods to us. Upon receipt of the returned item a refund will be processed straight away for you. Many Thanks for the feedback
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Trusted Customer
11 years ago
Date of purchase: 13/08/2013
Been with you a while now and have always been satisfied with service and products
Been with you a while now and have always been satisfied with service and products
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Chums
Chums
11 years ago
Thank you for taking the time to feedback to us, its great to know that your more than happy with us and we look forward to recieving your next order.
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Trusted Customer
11 years ago
Date of purchase: 08/08/2013
Arrived in good time.
Arrived in good time.
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Chums
Chums
11 years ago
Many Thanks
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Trusted Customer
11 years ago
Date of purchase: 05/08/2013
Everything seemed to run smoothly and the trousers were received very quickly.
Everything seemed to run smoothly and the trousers were received very quickly.
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Chums
Chums
11 years ago
Thank you for your feedback. I am sorry to hear one size is slightly larger. This is unusual I will pass your comments on to our buying department. Many Thanks
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Trusted Customer
11 years ago
Date of purchase: 05/08/2013
Delivery was slow so I contacted them and got No response the product eventually arrived…
Delivery was slow so I contacted them and got No response the product eventually arrived I ordered two pairs of trousers and they substituted one which I had to send back, not only did I not like the...

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Chums
Chums
11 years ago
Thank you for taking the time to give your feedback, I am terribly sorry to hear that you are not happy, this is not our normal standard of service. We do try our very best to accommodate to all customer’s, and ensure all of our products are up to standard. We do value your custom and hope you will continue to order with us in the future.
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Trusted Customer
11 years ago
Date of purchase: 10/08/2013
The service is excellent
The service is excellent
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Chums
Chums
11 years ago
Excellent feedback. Thanks
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Trusted Customer
11 years ago
Date of purchase: 08/08/2013
I have bought from Chums before and always found them good
I have bought from Chums before and always found them good
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Chums
Chums
11 years ago
Much Appreciated.
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Trusted Customer
11 years ago
Date of purchase: 07/08/2013
I find them slower sending orders than other companies.
I find them slower sending orders than other companies.
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Chums
Chums
11 years ago
We do try our best to send orders as quickly as possible. glad to hear you are happy with your purchase.
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Trusted Customer
11 years ago
Date of purchase: 15/08/2013
Goods arrived speedily, but sending 'alternatives' twice was a waste of time and money
Goods arrived speedily, but sending 'alternatives' twice was a waste of time and money
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Chums
Chums
11 years ago
We do try our best to send alternatives of the same style to ensure we keep our customers happy. If a substitute is not suitable you may always return for a full refund. We can also on your request set your account to no substitutes. Thank you for taking the time to leave feedback.
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Trusted Customer
11 years ago
Date of purchase: 14/08/2013
as usual a very good service.
as usual a very good service.
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Chums
Chums
11 years ago
Thank you
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About Chums
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
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03333 554455
Unity Grove, Knowsley Business Park, Prescot, Merseyside, L34 9AR, United Kingdom
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About Chums
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.