Search reviews
Looking for our business site?

Visit

Feefo.com

Merchant Logo

Chums Reviews

https://www.chums.co.uk
Rated
Excellent
Service
4.6
/5
Product
4.3
/5

5

4

3

2

1

12,158

2,668

686

237

526

16,275

ratings over the past year

Displaying all 125,620 reviews
Trusted Customer
11 years ago
Date of purchase: 14/08/2013
Catalogue clear and precise which makes ordering easy. Quick delivery.
Catalogue clear and precise which makes ordering easy. Quick delivery.
Merchant Logo
Chums
Chums
11 years ago
Great to hear you are pleased.
Product reviews

0
Share
Trusted Customer
11 years ago
Date of purchase: 05/08/2013
Delivery took too long to arrive in time for the planned event!
Delivery took too long to arrive in time for the planned event!
Merchant Logo
Chums
Chums
11 years ago
I can only apologise your order was not delivered in time. We do try are best to deliver all customer orders within the timescale advised. Sorry we have failed on this occasion.
Product reviews

0
Share
Trusted Customer
11 years ago
Date of purchase: 09/08/2013
twice sent wrong size and have only refunded one returned item
twice sent wrong size and have only refunded one returned item
Merchant Logo
Chums
Chums
11 years ago
We are sorry to hear you are not happy with the sizing of the product. It would appear a full refund was issued on the 27.08.2013 If you have any further queries please contact us on enquiries@chums.co.uk Thanks
Product reviews

0
Share
Trusted Customer
11 years ago
Date of purchase: 08/08/2013
My bath mat set came very quickly
My bath mat set came very quickly
Merchant Logo
Chums
Chums
11 years ago
Oh dear, this is disappointing to read. It is exceptionally rare for items to fail our quality control procedures and for this we sincerely apologise. I can confirm your parcel has been received back and a full refund including p+p has been issued.I do hope that this very rare error does not deter you from ordering from us again in the future.
Product reviews

0
Share
Trusted Customer
11 years ago
Date of purchase: 08/08/2013
Good service in a reasonable time.
Good service in a reasonable time.
Merchant Logo
Chums
Chums
11 years ago
Much Appreciated.
Product reviews

0
Share
Trusted Customer
11 years ago
Date of purchase: 07/08/2013
NOT IN STOCK - 2 ALTERNATIVES SUPPLIED - 1 OK THE OTHER RETURNED FOR A…
NOT IN STOCK - 2 ALTERNATIVES SUPPLIED - 1 OK THE OTHER RETURNED FOR A REPLACEMENT - NOW RECEIVED
Merchant Logo
Chums
Chums
11 years ago
Glad to hear you were happy with our alternatives. Many Thanks for taking the time to leave feedback.
Product reviews

0
Share
Trusted Customer
11 years ago
Date of purchase: 14/08/2013
Delivery is far too slow. Most firms that I deal with supply goods within a…
Delivery is far too slow. Most firms that I deal with supply goods within a few days but you its more like weeks. On one occasion I ordered goods twice becauseI did not think the order had gone...

Read all
Merchant Logo
Chums
Chums
11 years ago
I am sorry to hear delivery was not made within our timescale, please accept our apologies if we have failed on this attempt. Our warehouse department are currently investigating why there was a delay in your order leaving.
Product reviews

0
Share
Trusted Customer
11 years ago
Date of purchase: 05/08/2013
The product was out of stock when I ordered but Chums kept their word and…
The product was out of stock when I ordered but Chums kept their word and emailed me as soon as it was restocked and I received the sandals within the promised 7 days on receipt of payment.
Merchant Logo
Chums
Chums
11 years ago
Much appreciated.
Product reviews

0
Share
Trusted Customer
11 years ago
Date of purchase: 10/08/2013
I always receive excellent service from extremely helpful staff
I always receive excellent service from extremely helpful staff
Merchant Logo
Chums
Chums
11 years ago
Fantastic feedback. Much appreciated.
Product reviews

0
Share
Trusted Customer
11 years ago
Date of purchase: 15/08/2013
No Comment
Product reviews

0
Share
Not received a review invite?
About Chums
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.
Read all
03333 554455
Unity Grove, Knowsley Business Park, Prescot, Merseyside, L34 9AR, United Kingdom
Customer Support
Website
Facebook
X (Twitter)
Instagram
Award

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards
Why trust Feefo reviews?

Learn more about Feefo
About Chums
Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.