How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Chums Reviews | Customer Service Reviews for https://www.feefo.com/reviews/chums | Feefo

Displaying all 125,290 reviews

Trusted Customer

11 years ago

Date of purchase: 08/08/2013

Prompt service and always reliable in delivery.

Chums

11 years ago

Super to hear you are happy with our service and goods. Thanks

Product reviews

Trusted Customer

11 years ago

Date of purchase: 14/08/2013

Orders are processed quickly.

Chums

11 years ago

Thank you for your feedback. I am sorry to hear the stock has varied in both colours and size. I will look into this further, it maybe that although it is the same item it comes from different suppliers. You can discuss this with our enquiry team when you next order the item and they will ensure you get the correct product. Many Thanks.

Product reviews

Trusted Customer

11 years ago

Date of purchase: 15/08/2013

Ordered 3 items and 2 were wrong. Still await replacement item.

Chums

11 years ago

Thank you for your feedback. I am so sorry for the mix up in our warehouse they are usually very accurate. We do try to ensure that mistakes are kept to a minimum but sadly human error does intervene. I do hope this is a rare occasion. I can confirm your replacement order has however left us yesterday. Many Thanks

Product reviews

Trusted Customer

11 years ago

Date of purchase: 08/08/2013

normally I hace received good service in the past but am a little disappointed now…

normally I hace received good service in the past but am a little disappointed now as I cannot get the trousers which I would like I will probably purchase other items in future as I have said I have...

Read all

Chums

11 years ago

Thank you for your feed back. I must say this is most unusual for MT129 as they are one of our top sellers. I will speak with our Buyers to check the stock in our warehouse. Hopefully future orders will be suitable. I am sorry if we failed on this occasion.

Product reviews

Trusted Customer

11 years ago

Date of purchase: 05/08/2013

I contacted your company on 1/9/2013 and was promised a callback within 48 hours but i…

I contacted your company on 1/9/2013 and was promised a callback within 48 hours but i am still waiting!

Trusted Customer

11 years ago

Not a lot

Chums

11 years ago

I can only apologise if you have not received a call-back. Please let me know of a convenient time to call you to resolve any issues.

Chums

11 years ago

Our email address is enquiries@chums.co.uk - let us know the best time to call.

Product reviews

Trusted Customer

11 years ago

Date of purchase: 14/08/2013

Good service with good returns policy

Chums

11 years ago

Thank you for your feedback, we do take all comments on board.

Product reviews

Trusted Customer

11 years ago

Date of purchase: 09/08/2013

Excellent organisation with good quality products

Chums

11 years ago

Many Thanks

Product reviews

Trusted Customer

11 years ago

Date of purchase: 10/08/2013

Everything arrived well packed and in good condition

Chums

11 years ago

Great to hear you are happy. Many Thanks

Product reviews

Trusted Customer

11 years ago

Date of purchase: 11/08/2013

nice, quick service

Chums

11 years ago

Great feedback. Many Thanks

Product reviews

Trusted Customer

11 years ago

Date of purchase: 05/08/2013

prompt efficient service

Chums

11 years ago

Much appreciated.

Product reviews

Not received a review invite?

About Chums

Chums has been offering its customers quality fashion, homeware and lifestyle products for over 35 years. Stocking a range of fashion brands including Farah, Regatta, Double Two and Pegasus, as well as homeware brands such as Silent Night, Christy and Belledorm, Chums are committed to delivering the best service and quality possible at an affordable price.

Read all

03333 554455

Unity Grove, Knowsley Business Park, Prescot, Merseyside, L34 9AR, United Kingdom

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

Chums Reviews

ALDON CLASSIC JACKETMore reviews of this product (48)View product websiteGod quality goods at reasonable prices.

TROUSERS WITH GROWING ROOMMore reviews of this product (1,913)View product websiteThe latest trousers I received were fine. But this stock varies every time you order. The sizes are unpredictable and the colours also vary. The latest trousers are a different shade to the previous...Read all

FARAH FROGMOUTH POCKET TROUSERMore reviews of this product (1,202)View product websiteAs expected. Had them previously

LEATHER BELTMore reviews of this product (268)View product website

CLASSIC EASY CARE TROUSERMore reviews of this product (1,636)View product websitetrousers supposed to be standard rise as per( cat no MT 129) but all those that I have requested have been high rise I have explained this on the returns form when I have returned the goods

LEATHER BELTMore reviews of this product (53)View product websitebelt good and comfortable round waist

ELASTICATED WAIST TROUSERMore reviews of this product (2,308)View product website

PEGASUS TAILORED COLLAR TOPMore reviews of this product (16)View product websiteI like the shirt, although I think they are made too long in the body

EMBROIDERED LEISURE SHIRTMore reviews of this product (109)View product websiteI like the shirt, although I think they are made too long in the body

PLAIN TAILORED COLLAR TOPMore reviews of this product (1)View product websiteI like the shirt, although I think they are made too long in the body

CLASSIC EASY CARE TROUSERMore reviews of this product (1,636)View product website

CLASSIC EASY CARE TROUSERMore reviews of this product (1,636)View product websiteHad these trousers in the past and they are an excellent fit

TROUSERS WITH GROWING ROOMMore reviews of this product (1,913)View product websitehappy so far!

LINCOLN REAL LEATHER ADJUSTABLE COMFORT SHOEMore reviews of this product (102)View product websiteexcellent fit, very light and comfortable

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?