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Chums Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 136,591 reviews

Trusted Customer

Feefo Verified

3 days ago

Baggy trousers - disappointed husband

Chums were very proactive in keeping me informed about the delivery and after service, just a shame the trousers didn't live up to expectations.

Karen

Chums

1 day ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Karen

Chums

1 day ago

Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. I will address your comments with our quality assurance and buying teams. I can see that both the return and refund have been processed for you, and has been credited back to the original method of payment used for the purchase. If you need any further help please contact us.

Date of purchase: 06/07/2026

Mr C Andrews

Feefo Verified

GBR

3 days ago

What Mr C Andrews said about Chums:

Great for the Sole.

Quick and well packaged.

Sushmitha

Chums

9 hours ago

We truly appreciate your positive feedback, thank you for your custom.

Product reviews

Date of purchase: 06/07/2026

Trusted Customer

Feefo Verified

3 days ago

delivered on time

Enamalamanda

Chums

9 hours ago

Thank you for shopping with Chums, we really appreciate your positive feedback.

Product reviews

Date of purchase: 06/07/2026

Trusted Customer

Feefo Verified

3 days ago

Garbage

Karen

Chums

2 days ago

Thank you for your feedback. I am sorry to learn that you are unhappy with the service you have received from us. Customer satisfaction is very important to us, and we would like to better understand what has led you to feel this way. Could you please provide us with some further details about your experience? Any information you can share regarding the issues you have encountered will help us investigate the matter thoroughly. We value your feedback and would appreciate the opportunity to address your concerns and, where possible, rectify the situation for you. We look forward to hearing from you and hope we can work towards a satisfactory resolution.

Product reviews

Karen

Chums

2 days ago

Thanks for your feedback. It is such a shame your order did not meet your expectations on this occasion. I will address your comments with our quality assurance and buying teams. I can see that both the return and refund have been processed for you, the refund has been issued to your original method of payment. Please allow a little time for the return to reach us and be checked in accordance with our returns process.

Date of purchase: 06/07/2026

Trusted Customer

Feefo Verified

3 days ago

Smart trousers.

Prompt service.

Sushmitha

Chums

9 hours ago

We truly appreciate your positive feedback, thank you for your custom.

Product reviews

Date of purchase: 01/07/2026

Mr David Scott

Feefo Verified

GBR

3 days ago

What Mr David Scott said about Chums:

Upside ‘crown’ on buttons

Ordered and delivered very quickly

Sushmitha

Chums

9 hours ago

We truly appreciate your positive feedback, thank you for your custom.

Product reviews

Date of purchase: 01/07/2026

Trusted Customer

Feefo Verified

3 days ago

Easy to order, quick delivery and perfect fit.

Sushmitha

Chums

9 hours ago

Thank you for reviewing your shopping experience with Chums. We look forward to you shopping with Chums again in the near future.

Product reviews

Date of purchase: 06/07/2026

Trusted Customer

Feefo Verified

3 days ago

very efficient and quick, no problem with order or delivery

Enamalamanda

Chums

9 hours ago

We are grateful that you took the time out to leave us this positive review.

Product reviews

Date of purchase: 01/07/2026

Trusted Customer

Feefo Verified

3 days ago

Excellent service

Product reviews

Date of purchase: 06/07/2026

Trusted Customer

Feefo Verified

3 days ago

Shorts well worth the money

Good no complaints Package arrived on time and was left in dedicated safe place.

Enamalamanda

Chums

9 hours ago

We sincerely appreciate your business and your valuable feedback.

Product reviews

Date of purchase: 06/07/2026

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