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CHU Underwriting Agencies Reviews

Displaying all 1,679 reviews

Trusted Customer

Feefo Verified

4 years ago

Poor claims process

Poor claims experience where CHU tells lies.

Kara

CHU Underwriting Agencies

4 years ago

Thank you for your review. We have very high expectations with our claims service delivery at CHU and apologise that our service did not satisfy your expectations in this instance.

Trusted Customer

4 years ago

CHU fails to deliver on customer service as outlined on its web site. It's all lies as staff lie and simply try to cover up the poor service in the claims department.

MRS JEANNA EDWARDS

Feefo Verified

4 years ago

What MRS JEANNA EDWARDS said about CHU Underwriting Agencies:

Don't go with this insurer.

Will be seeking a new insurer when renewal is due.

Vicki

CHU Underwriting Agencies

4 years ago

Hi Jeanna I'm sorry to read your review. Would it be possible to obtain specifics so that I have the opportunity to investigate? Regards Vicki

MRS JEANNA EDWARDS

4 years ago

Hi Vicki, is there a number I can contact you on?

Vicki

CHU Underwriting Agencies

4 years ago

Hi Jeanna I've emailed you my contact number. Regards Vicki

Trusted Customer

Feefo Verified

4 years ago

Helpful Staff. Despite your higher policy cost (than RAC) your past support encouraged us to renew.

Rachelle

CHU Underwriting Agencies

4 years ago

We are so pleased that you had a positive experience and thank you for taking the time to leave your feedback. We appreciate that you are long time loyal customer.

Trusted Customer

Feefo Verified

4 years ago

Admitted an error and remedied the situation.

Rachelle

CHU Underwriting Agencies

4 years ago

We appreciate your feedback and are so glad that the outcome was positive.

THE SECRETARY, SP 19636

Feefo Verified

4 years ago

What THE SECRETARY, SP 19636 said about CHU Underwriting Agencies:

Doing everything online now is most efficient both in communication and receiving the renewal certificate.

Rachelle

CHU Underwriting Agencies

4 years ago

Thank you for your kind words and positive feedback. We appreciate you taking the time to share your feedback with us and the community.

Trusted Customer

Feefo Verified

4 years ago

Phoned CHU 1300289248 Thursday 28/10 at 4.00pm SACST and again Thursday 4/11 at 11.40am heard a number of condescending messages and then advised the office was closed. Odd working hours. New charge...

Vicki

CHU Underwriting Agencies

4 years ago

Hi Firstly apologies for the delay in replying. Our phone line is open Monday to Friday, 9am to 8pm AEST. Not sure how you received a message that our office was closed. If you are able to provide your contact number our system support area can investigate further. Regards Vicki

Trusted Customer

4 years ago

I should like to upgrade my rating of CHU to four [4] stars.

Vicki

CHU Underwriting Agencies

4 years ago

Hi That would be much appreciated. Thank you. To change your feedback, simply click the "Leave Your Feedback" button in the original email that was sent, and you will have the option to change your rating. Regards Vicki

Trusted Customer

Feefo Verified

4 years ago

GREAT SERVICE

Easy to use website. Always easy to speak with someone. Use them both as a manager of strata schemes and an owner/contents insurance.

Rachelle

CHU Underwriting Agencies

4 years ago

Thank you for being a loyal customer. We are so pleased that you have had a positive experience with both our website and our customer service team and thank you for taking the time to leave your feedback.

Rachelle

CHU Underwriting Agencies

4 years ago

Thank you for taking the time to leave your feedback. We are so pleased that you had a positive experience with both our customer service team and our website. We will pass on this feedback to the teams.

Trusted Customer

Feefo Verified

4 years ago

Good landlord insurance policy

Good comprehensive landlord policy. Easy application online

Rachelle

CHU Underwriting Agencies

4 years ago

Thank you for your kind words and positive feedback. We appreciate you taking the time to share your feedback with us and the community.

Rosalieh

Feefo Verified

4 years ago

What Rosalieh said about CHU Underwriting Agencies:

Timely reminder to renew. Easy to understand information provided.

Rachelle

CHU Underwriting Agencies

4 years ago

Hi Rosalieh, We are so pleased that you had a positive experience and thank you for taking the time to leave your feedback.

ADRIAN JACKSON

Feefo Verified

Middle Park Vic

4 years ago

What ADRIAN JACKSON said about CHU Underwriting Agencies:

Efficient, and Prompt.

I have been with CHU for years and any claim (rare) have been actioned efficiently and promptly.

Rachelle

CHU Underwriting Agencies

4 years ago

Thank you Adrian for being an ongoing loyal customer and thank you for your positive feedback. We are so glad you have had positive experiences.

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