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Charles Trent Reviews | Customer Service Reviews for https://www.feefo.com/reviews/charles-trent | Feefo

Displaying all 2,644 reviews

Stephen

8 years ago

Date of purchase: 19/05/2017

What Stephen said about Charles Trent:

Quick response. Turned up when they said they would and the money went straight into my account.

Customer Service

Charles Trent

8 years ago

Sounds like everything went to plan! Thanks again Stephen for choosing Charles Trent to collect your scrap car.

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Ann-Marie

8 years ago

Date of purchase: 15/05/2017

What Ann-Marie said about Charles Trent:

Easy Transfer of vehicle for cssh

Very quick friendly and efficient

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Trusted Customer

8 years ago

Date of purchase: 12/05/2017

Customer service was terrible.

Customer Service

Charles Trent

8 years ago

Thanks for bringing this to our attention. Please email logistics@ctrent.co.uk regarding your experiences of terrible customer service and our team will be able to investigate this further and take appropriate action. We collect 100+ cars daily and have many generations of satisfied customers who use our vehicle collection service. We pride ourselves on a fast, efficient and friendly service and take claims that we have failed this very seriously. We look forward to hearing from you.

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Christchurch

8 years ago

Date of purchase: 11/05/2017

What PB said about Charles Trent:

Great, local service

I rarely give feedback at the extremes of the given range - Good is/should be good enough, which it was! Easy to arrange to have my car collected, timely & helpful contact with head office & very...

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Diane

8 years ago

Date of purchase: 11/05/2017

What Diane said about Charles Trent:

They do what they say

On time and called half an hour before as arranged good service.

Customer Service

Charles Trent

8 years ago

We really appreciate your kind words and for taking the time to provide a review Diane. Have a fantastic weekend and thanks again for choosing the Charles Trent vehicle collection service.

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Trusted Customer

8 years ago

Date of purchase: 15/05/2017

Trouble free request, collection and payment process.

Customer Service

Charles Trent

8 years ago

Thanks for your kind words regarding the Charles Trent vehicle collection service. We are glad that we delivered a service that was efficient and hassle-free.

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Steve

8 years ago

Date of purchase: 08/05/2017

What Steve said about Charles Trent:

Perfect

Worked like clockwork ..the only person who let it down a bit was the guy at the yard who was a bit rough ( when I phoned the yard initially after a google search ,) in his explanation of how it...

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Customer Service

Charles Trent

8 years ago

Thanks Steve for taking the time to provide this 5* review of our service. We personally assure you that this isn't standard practice and your feedback will be passed on to help improve our service. Thanks again for choosing Charles Trent and have a brilliant weekend!

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Mark

8 years ago

Date of purchase: 04/05/2017

What Mark said about Charles Trent:

Easy way to dispose of a car.

Excellent communication and the car was collected at a time that suited us.

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Mark

8 years ago

Date of purchase: 08/05/2017

What Mark said about Charles Trent:

gave me a good price for my car , piked it up and paid on time. spoke to a man on the phone who was pleasant polite and informed . thanks

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Trusted Customer

8 years ago

Date of purchase: 05/05/2017

Great Service from Trents

They phoned when they said they would and took the car away when they said they would, Overall great service

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About Charles Trent

Charles Trent is one of the UK's largest vehicle recycling companies with over 96 years of industry leading experience. We provide a range of services, including used car parts, online motor salvage auctions and scrap car collection. Why buy new when recycled will do? Choose us and start saving today.

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+44 (0) 1202 744 194 (ext. 403)

568-578 Ringwood Rd, Poole, Dorset, BH12 4LY, United Kingdom