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Charles Trent Reviews

Rated
Exceptional

Charles Trent is one of the UK's largest vehicle recycling companies with over 96 years of industry leading experience.

Service
4.8
/5

5

4

3

2

1

179

25

2

0

2

208

ratings over the past year

Displaying all 2,650 reviews
DA
Dan
8 years ago
Date of purchase: 17/05/2017
What Dan said about Charles Trent:
Great customer service
Trents is the way to go. Quick and no hassle
DA
David
8 years ago
Date of purchase: 10/05/2017
What David said about Charles Trent:
I did not get paid for the car that was taken away,and when phoning in to check when the car was to picked up I was informed I had canceled it,not true
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Customer Service
Charles Trent
8 years ago
Hi David, we made attempts to contact you due to these unjustified claims and provide some clarification of the situation. The vehicle wasn't cancelled, it was instead collected efficiently as per an agreed collection date of 10th June. You were paid for your vehicle within the 3 day window as per the terms and conditions of the BACS transfer payment option. We collect 100+ vehicles daily and have over 90 years of industry experience making collections. We are fast, efficient, friendly and pay the best prices around, hence why so many choose Charles Trent to collect their scrap, unwanted or MOT failure vehicle.
Trusted Customer
8 years ago
Date of purchase: 17/05/2017
Fast, efficient and on time.
Yes would use again. They did everything as they described.
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Customer Service
Charles Trent
8 years ago
Thanks for the kind words! We really appreciate you choosing Charles Trent for scrapping your car.
JA
Jane
8 years ago
Date of purchase: 17/05/2017
What Jane said about Charles Trent:
Excellent service polite knowledgeable driver who managed to get our car out of our drive without keys. Thank you
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Customer Service
Charles Trent
8 years ago
Thanks Jane for your lovely feedback of our vehicle collection service. We have some of the best drivers around and we are glad they were able to help you out of a sticky situation.
LE
Lee
Rugby
8 years ago
Date of purchase: 19/05/2017
What Lee said about Charles Trent:
Very to do no problems at all
Very quick and easy online form to fill out
JO
John
8 years ago
Date of purchase: 16/05/2017
What John said about Charles Trent:
Very good apart from the collection time.
Everything worked well, including the paperwork. Very friendly, polite gentleman who came to collect our car. If you had been able to specify even a morning or afternoon collection, it would have...

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Customer Service
Charles Trent
8 years ago
Thanks for taking the time to bring this to our attention John. We will ensure that your feedback is passed on to help improve the vehicle collection service we offer. We would like to take this opportunity to thank you for choosing Charles Trent and hope you have a lovely and enjoyable Bank Holiday Weekend.
ST
Stephen
8 years ago
Date of purchase: 19/05/2017
What Stephen said about Charles Trent:
Quick response. Turned up when they said they would and the money went straight into my account.
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Customer Service
Charles Trent
8 years ago
Sounds like everything went to plan! Thanks again Stephen for choosing Charles Trent to collect your scrap car.
AM
Ann-Marie
8 years ago
Date of purchase: 15/05/2017
What Ann-Marie said about Charles Trent:
Easy Transfer of vehicle for cssh
Very quick friendly and efficient
Trusted Customer
8 years ago
Date of purchase: 12/05/2017
Customer service was terrible.
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Customer Service
Charles Trent
8 years ago
Thanks for bringing this to our attention. Please email logistics@ctrent.co.uk regarding your experiences of terrible customer service and our team will be able to investigate this further and take appropriate action. We collect 100+ cars daily and have many generations of satisfied customers who use our vehicle collection service. We pride ourselves on a fast, efficient and friendly service and take claims that we have failed this very seriously. We look forward to hearing from you.
PB
PB
Christchurch
8 years ago
Date of purchase: 11/05/2017
What PB said about Charles Trent:
Great, local service
I rarely give feedback at the extremes of the given range - Good is/should be good enough, which it was! Easy to arrange to have my car collected, timely & helpful contact with head office & very...

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About Charles Trent
Charles Trent is one of the UK's largest vehicle recycling companies with over 96 years of industry leading experience. We provide a range of services, including used car parts, online motor salvage auctions and scrap car collection. Why buy new when recycled will do? Choose us and start saving today.
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568-578 Ringwood Rd, Poole, Dorset, BH12 4LY, United Kingdom
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About Charles Trent
Charles Trent is one of the UK's largest vehicle recycling companies with over 96 years of industry leading experience. We provide a range of services, including used car parts, online motor salvage auctions and scrap car collection. Why buy new when recycled will do? Choose us and start saving today.