Charles Trent Reviews

Hi David, we made attempts to contact you due to these unjustified claims and provide some clarification of the situation. The vehicle wasn't cancelled, it was instead collected efficiently as per an agreed collection date of 10th June. You were paid for your vehicle within the 3 day window as per the terms and conditions of the BACS transfer payment option. We collect 100+ vehicles daily and have over 90 years of industry experience making collections. We are fast, efficient, friendly and pay the best prices around, hence why so many choose Charles Trent to collect their scrap, unwanted or MOT failure vehicle.

Thanks for the kind words! We really appreciate you choosing Charles Trent for scrapping your car.

Thanks Jane for your lovely feedback of our vehicle collection service. We have some of the best drivers around and we are glad they were able to help you out of a sticky situation.

Thanks for taking the time to bring this to our attention John. We will ensure that your feedback is passed on to help improve the vehicle collection service we offer. We would like to take this opportunity to thank you for choosing Charles Trent and hope you have a lovely and enjoyable Bank Holiday Weekend.

Sounds like everything went to plan! Thanks again Stephen for choosing Charles Trent to collect your scrap car.

Thanks for bringing this to our attention. Please email logistics@ctrent.co.uk regarding your experiences of terrible customer service and our team will be able to investigate this further and take appropriate action. We collect 100+ cars daily and have many generations of satisfied customers who use our vehicle collection service. We pride ourselves on a fast, efficient and friendly service and take claims that we have failed this very seriously. We look forward to hearing from you.