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Celebrity Cruises Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 9,399 reviews

BRETT BETTON

Feefo Verified

29 days ago

What BRETT BETTON said about Celebrity Cruises:

Easy to use website and quick to click through the options

Celebrity Cruises

29 days ago

Thank you for your feedback Brett, we look forward to welcoming you onboard!

ALAN MCKECHNIE

Feefo Verified

GBR

29 days ago

What ALAN MCKECHNIE said about Celebrity Cruises:

Lovely Cruise

Eveyone was helpfull and friendly but too much time one coaches I had a good cruise visited some fantastic places lovely food and deck 15 was beautiful for the smokers

Celebrity Cruises

29 days ago

Thank you for your feedback Alan, we are very happy to hear about your experience onboard and look forward to welcoming you back onboard with us in the future!

CHRISTOPHER WILKINS

Feefo Verified

29 days ago

What CHRISTOPHER WILKINS said about Celebrity Cruises:

excellent

Celebrity Cruises

29 days ago

Thank you for taking the time to rate our service Christopher.

JOAN MORRIS

Feefo Verified

29 days ago

What JOAN MORRIS said about Celebrity Cruises:

I spoke to Ian Brothwell he was so helpful and friendly and gave us all the information we wanted

Celebrity Cruises

29 days ago

Thank you so much for your feedback Joan, we look forward to welcoming you onboard!

SARAH MILSOM

Feefo Verified

1 month ago

Celebrity Cruises

29 days ago

Thank you for taking the time to rate our service Sarah.

Trusted Customer

Feefo Verified

1 month ago

Very poor after sale service

Very poor customer service. Very quick to take the deposit, zero help afterwards. App support is no good at all. Too many hidden costs. Had the premium drinks package and would still have to pay a...

Celebrity Cruises

1 month ago

Thank you for taking the time to share your feedback. We are sorry to hear that you were dissatisfied with the level of service after your booking was made, and we apologise for any inconvenience you experienced when using our app. Should you require assistance, our team can create an IT ticket so our dedicated IT support team can investigate this further. With regards to the drinks package, please note that the Premium Drinks Package includes beverages priced up to $19 per serving ($23 for sailings from UK and Australian ports). We offer a wide variety of both alcoholic and non-alcoholic options within this allowance. We apologise if this was not made clear and appreciate your feedback on this matter. Should you have any further questions or require additional assistance, please do not hesitate to contact us on 0344 493 2043 or via email at customserviceuk@celebritycruises.com. Once again, we thank you for bringing this to our attention.

PETER THORBURN

Feefo Verified

1 month ago

What PETER THORBURN said about Celebrity Cruises:

Great Service

Pleasant, knowledgeable and patient!

Celebrity Cruises

1 month ago

Thank you for your feedback Peter.

CATHERINE CUNNINGHAM

Feefo Verified

1 month ago

What CATHERINE CUNNINGHAM said about Celebrity Cruises:

Excellent staff, wonderful ships

Hannah Trusty is competent, knowledgeable and very friendly. I have used her services before and have just booked again with Hannah.

Celebrity Cruises

1 month ago

Thank you for your lovely feedback Catherine. We are delighted to hear that you have rebooked with Hannah and to be welcoming you onboard again soon!

Trusted Customer

Feefo Verified

1 month ago

Contact knowledgeable and helpful

Celebrity Cruises

1 month ago

Thank you for your feedback, we look forward to welcoming you onboard.

ROBERT WILLIAMS

Feefo Verified

GBR

1 month ago

What ROBERT WILLIAMS said about Celebrity Cruises:

Once booked and paid no service at all

Good when you book but when you ring up about any issues after that a complete and utter waste of time You hear the same excuse time after time either we cannot do that or don’t know how with out...

Celebrity Cruises

1 month ago

Thank you for your feedback Robert. We are very sorry to hear about your experience and the frustration caused. This is not the level of service we aim to provide, and we sincerely apologise that you felt unsupported after your booking. We value your comments and this will be shared with the relevant teams as we work to improve our service and communication. In the meantime, if you have any further queries or concerns, please feel free to reach out to us on customerserviceuk@celebritycruises.com or contact 0344 493 2043 and our team will try their best to assist. Thank you again for bringing this to our attention.

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