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Celebrity Cruises Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 9,480 reviews

Trusted Customer

9 years ago

What Trusted Customer said about Celebrity Cruises:

Excellent service by Celebrity Cruises

Easy booking with a great advisor

Lois

Celebrity Cruises

9 years ago

Thanks for your feedback- we're pleased that you had such an easy booking experience.
Lois, Celebrity Cruises.

Trusted Customer

9 years ago

Poorly organised/ administered

This was maiden voyage for this route Not one of the best!

Lois

Celebrity Cruises

9 years ago

Thanks for your honest feedback. I do hope that you will consider giving us another try.
Lois, Celebrity Cruises.

Trusted Customer

9 years ago

Slightly worrying but all turned out well.

Booked on line and found the process very easy. However one small problem occurred when I received a booking summary email stating that I had only paid some GBP 21 deposit ( I had paid GBP 300) and...

Lois

Celebrity Cruises

9 years ago

Thank you for your feedback. We're sorry for the incorrect deposit information- we have passed your issue over to our IT team so they are aware of this discrepancy. Thanks for flagging this to us.

Lois, Celebrity Cruises.

Trusted Customer

West Malling, Kent.

9 years ago

What Trusted Customer said about Celebrity Cruises:

The booking service could not have been better!!

I was booking for a family party of 12 in 4 cabins and the help and advice we received over the telephone from Hannah Trusty was superb. Nothing was too much trouble. She was very efficient and she...

Lois

Celebrity Cruises

9 years ago

Thanks for your fantastic feedback about Hannah- we're delighted that you had such a positive experience. Lois, Celebrity Cruises.

Trusted Customer

Co. Antrim

9 years ago

What Trusted Customer said about Celebrity Cruises:

booking a future cruise

The person I dealt with called Karl was very friendly and efficient. He answered all my queries before I booked my cruise. Nothing was too much trouble and he checked out everything for me.

Lois

Celebrity Cruises

9 years ago

Thanks for your comments about your booking experience with Karl.
Lois, Celebrity Cruises.

Trusted Customer

Milton Keynes

9 years ago

What Trusted Customer said about Celebrity Cruises:

Fantastic service

Razia, was fantastic was interested in my holiday, and was a star. First class service thank you. Our last cruise with you left us disappointed so was giving you another chance. Razia was a great...

Lois

Celebrity Cruises

9 years ago

Thank you for giving us another chance - we're thrilled that Razia was so interested in helping you find the best cruise available.
Wishing you a happy 45th wedding anniversary.
Lois, Celebrity Cruises.

Trusted Customer

9 years ago

What Trusted Customer said about Celebrity Cruises:

Happy with the quality and helpful service

I found Darren very helpful , question I asked he explained in layman terms the answers, and he has sorted out a great deal. The only complaint I found your drink packages on the expensive side, if...

Lois

Celebrity Cruises

9 years ago

Thank you for your detailed feedback and we are delighted that Darren was so helpful.
Lois, Celebrity Cruises.

Trusted Customer

9 years ago

What Trusted Customer said about Celebrity Cruises:

Very pleasant experience dealing with Raz

So nice and helpful and efficient

Lois

Celebrity Cruises

9 years ago

We are delighted that your booking experience has been so positive. Thanks for sharing your feedback with us.
Lois, Celebrity Cruises.

Trusted Customer

9 years ago

What Trusted Customer said about Celebrity Cruises:

Can't wait to re book !

Great cruise well worth paying that bit more for a first class holiday, the staff and the itinerary was just right for the length of the trip.

Lois

Celebrity Cruises

9 years ago

Thank you for your feedback about your recent booking experience.
Lois, Celebrity Cruises.

Trusted Customer

9 years ago

Booking was a breeze.

Daley was very helpful and efficient. Booking was a breeze.

Lois

Celebrity Cruises

9 years ago

Thanks for your feedback about Daley- we're delighted that your recent booking experience was so easy.
Lois, Celebrity Cruises.

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