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Celebrity Cruises Reviews | Customer Service Reviews for https://www.feefo.com/reviews/celebrity-cruises | Feefo

Displaying all 8,409 reviews

GERARD HAMMEL

8 years ago

Date of purchase: 04/03/2017

What GERARD HAMMEL said about Celebrity Cruises:

Excellent service by Celebrity Cruises

He was very helpful and courteous

Lois

Celebrity Cruises

8 years ago

Hello,
Many thanks for your feedback.
Lois, Celebrity Cruises

See full customer review

TRACEY SNOOKS

8 years ago

Date of purchase: 13/03/2017

What TRACEY SNOOKS said about Celebrity Cruises:

Excellent service by Celebrity Cruises

Found Darren very helpful when booking my criuse with him.

Lois

Celebrity Cruises

8 years ago

Hi,
We're delighted that Darren looked after you so well.
Lois, Celebrity Cruises.

See full customer review

RICHARD SAVAGE

8 years ago

Date of purchase: 13/03/2017

What RICHARD SAVAGE said about Celebrity Cruises:

First class customer service (as always) from Celebrity Cruises staff in th...

First class customer service (as always) from Celebrity Cruises staff in the UK

Lois

Celebrity Cruises

8 years ago

Hi,
Thank you for your fantastic feedback about our Celebrity team - we appreciate it!
Lois, Celebrity Cruises.

See full customer review

LINDA DIGNEY

8 years ago

Date of purchase: 08/02/2017

What LINDA DIGNEY said about Celebrity Cruises:

Celebrity Sailing

We always go with Celebrity as we like the layout familiarity we feel when we go on board the different ships. The Aqua Class option gives us access to the wonderful Blu Restaurant and also the...

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Lois

Celebrity Cruises

8 years ago

Hi,
Many thanks for your insightful comments and for choosing Celebrity Cruises again.
Lois, Celebrity Cruises.

See full customer review

Trusted Customer

8 years ago

Date of purchase: 09/03/2017

Excellent service by Celebrity Cruises

Quick, efficient and friendly service.

Lois

Celebrity Cruises

8 years ago

Thanks for your feedback!
Lois, Celebrity Cruises.

See full customer review

LYNN HART

8 years ago

Date of purchase: 08/03/2017

What LYNN HART said about Celebrity Cruises:

Excellent customer service

Spoke to Ian and he was extremely helpful, with allocating rooms to what time we want to dine. Excellent service.

Lois

Celebrity Cruises

8 years ago

Hi,
We're delighted that Ian was so helpful, thanks for sharing your feedback. Lois

See full customer review

STEPHEN GREER

8 years ago

Date of purchase: 08/03/2017

What STEPHEN GREER said about Celebrity Cruises:

Polite

Very polite person who dealt with me who wanted to help. Unfortunately they could not help this time.

Lois

Celebrity Cruises

8 years ago

Many thanks for the feedback on your recent experience,
Lois, Celebrity Cruises.

See full customer review

ANTHONY HALLETT

8 years ago

Date of purchase: 09/03/2017

What ANTHONY HALLETT said about Celebrity Cruises:

Excellent service by Celebrity Cruises

Helpful, polite, clear and concise. Just what I expect from Celebrity

Lois

Celebrity Cruises

8 years ago

Hi,
We're delighted that the service received has been of a high standard.
Lois, Celebrity Cruises.

See full customer review

JANETTE KNIGHT

8 years ago

Date of purchase: 05/03/2017

What JANETTE KNIGHT said about Celebrity Cruises:

I have had real difficulty trying to find the link to pay my balance which

I have had real difficulty trying to find the link to pay my balance which is due Sat 11th March, I finally managed to pay the balance online but it hasn't added the deposit of £300.00 which I paid ...

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Lois

Celebrity Cruises

8 years ago

Hi,
Sorry to hear of the challenges you had with your balance. I've asked one of our service team to look into your booking and come back to you on this.
Lois, Celebrity Cruises.

JANETTE KNIGHT

8 years ago

All sorted, thanks

See full customer review

PAUL SMITH

DURHAM

8 years ago

Date of purchase: 05/03/2017

What PAUL SMITH said about Celebrity Cruises:

Easy

Easy to navigate/book online.

Lois

Celebrity Cruises

8 years ago

Thanks for the feedback on your recent online experience.
Lois, Celebrity Cruises.

See full customer review

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About Celebrity Cruises

Celebrity Cruises is consistently voted one of the top cruise lines in the world. We work hard to bring our guests the most unforgettable on board experiences, the most luxurious accommodation, award-winning gourmet dining and an unbeatable choice of hand-picked destinations.

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01932 834287

The Heights, Brooklands, Weybridge, Surrey, KT13 0NY, United Kingdom