Claims process is hard work. AXA keeps deleting my documents.. raised a complaint to Cedar tree.. ********************************* only to get an email back saying it's a sales support email?!?!
Social Media Team
Cedar Tree Insurance
2 months ago
Thank you for your review.
I’m sorry to hear you’ve been having a technical issue while making your claim. As an insurance intermediary we work with a number of underwriters, we’re responsible for arranging and managing policies for our clients and they are responsible for providing the claims and assistance service, each party handles complaints about the part of the service they provide.
In your case as you’d told us about a technical issue while making a claim, we provided you the support number for your underwriter’s (AXA) claim service, they are the right party to assist you and if you’d like to, raise a complaint.
Social Media Team
Cedar Tree Insurance
2 months ago
Further to the above, we have contacted the claims handlers appointed by your policy insurer, who confirmed that they have registered a complaint on your behalf and will be contacting you accordingly.
I received Exceptional service from Bradley.
Very professional, knowledgeable and a pleasure to talk with.
He took the time to give me comprehensive options for me to choose from.
Highly...
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Social Media Team
Cedar Tree Insurance
2 months ago
Thank you for reviewing our services; we’ll pass your feedback onto Bradley to let them know you are
happy with the service they provided.
Feedback from customers such as you is what allows our team to improve and provide the best
possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers, we
invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this
time to remind you what is available to you. Our club is about rewarding those who purchase from
us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you
purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon,
Waitrose, Sainsbury’s, Tesco, etc.).
Free to enter monthly prize draws, including prizes from a free coffee at Costa to a free holiday for a
family.
Up to 20% off any insurance you take directly from us.
Already a member? We hope you are enjoying the benefits of the club and, we wanted to remind
you that you can invite friends to the club, they will get 15% off any policy they buy from us and,
immediate access to the club benefits!
You can access the club at https://www.cedartreeinsurance.com/club/
I went with Cedar after a good review in Which magazine. I then got stranded in Geneva courtesy of easyJet and my plans got royaly ruined. I said to myself, if the insurance pays out, they have a...
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Social Media Team
Cedar Tree Insurance
2 months ago
Thank you for reviewing our services.
Feedback from customers such as you is what allows our team to improve and provide the best
possible service to our customers.
As part of our mission to make sure we provide the best value and service to our customers we
invest heavily in our loyalty club to provide extra benefits to our customers and I wanted to take this
time to remind you what is available to you. Our club is about rewarding those who purchase from
us, it’s totally free to you and doesn’t expire, so you are free to use the benefits regardless if you
purchase again from us. The benefits include:
Discounts on over 400 U.K. brands (including big names such as Samsung, Curry’s, Cineworld, Odeon,
Waitrose, Sainsbury’s, Tesco etc).
Free to enter monthly prize draws including prizes from a free coffee at Costa to a free holiday for a
family.
Up to 20% off any insurance you take directly from us.
Already a member? We hope you are enjoying the benefits of the club and, we wanted to remind
you that you can invite friends to the club, they will get 15% off any policy they buy from us and,
immediate access to the club benefits!
You can access the club at https://www.cedartreeinsurance.com/club/
Date of purchase: 05/03/2026
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Jonathan Oliphant
Feefo Verified
2 months ago
What Jonathan Oliphant said about Cedar Tree Insurance:
Cedar Tree is a premium online insurance specialist. We aim to provide our customers with the highest-quality travel and car hire access insurance products. Our products have been created based on what people need most, and with over 10 million insured, we know we can tailor a policy to exactly what you and your loved ones need so you have peace of mind whilst travelling....
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Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Cedar Tree is a premium online insurance specialist. We aim to provide our customers with the highest-quality travel and car hire access insurance products. Our products have been created based on what people need most, and with over 10 million insured, we know we can tailor a policy to exactly what you and your loved ones need so you have peace of mind whilst travelling....