This is me second renewal with Caunce O’Hara. Customer service is personal, making sure that my cover is exactly what I need. I cannot recommend highly enough.
We had been insured with this provider for 14 years. Despite this long relationship, they withdrew cover without warning less than 24 hours before the policy expiry, citing that our annual turnover...
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Ariana Greenwood
Caunce O’Hara
1 month ago
Hi there,
Thank you for taking the time to write a review.
I understand you have spoken with our Customer Service team, but I would like to reiterate our sincere apologies for your experience. I’m sorry for the frustration caused by the short notice surrounding your renewal, as well as the subsequent issues relating to your card payment. Your feedback has been shared with the relevant team to help inform improvements to our processes and prevent similar issues from occurring in the future.
If there is anything else we can help with, please do not hesitate to get in touch with us on 0333 321 1403.
Thank you for your patience and valued custom.
Best wishes,
Ariana
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