Very poor. After changing the login password, still unable to login to my account. Tried many times but still the site says "Invalid username or password." The new format of not providing the...
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Katherine Ducie
Caunce O’Hara
1 month ago
Hi there,
Thank you for taking the time to leave a review - we really appreciate the feedback.
I’m very sorry to hear about the difficulties you had when trying to log into your account, and for any frustration this may have caused. I understand you’ve since spoken with my colleague, Evan, but if there’s anything else we can help with, please don’t hesitate to get in touch.
Kind regards,
Katherine
Product reviews
Date of purchase: 08/01/2026
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Trusted Customer
Feefo Verified
3 months ago
straightforward. I had one email stating that I need to renew my policy. I renewed online.
Very good. Provided indemnity cover we required at a competitive price. Renewal information provided in advance and this included checking we had cover required.
It seems to be so easy to get this organised. The advisors clearly explain all aspects. When adjustments are needed within the time of the policy this also very easy.
It's difficult to reach the right person to address the issue. I have to follow up with the support team to get my money back after I was overcharged. It took several attempts to contact support to...
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
