Service by caterkwick was fine , the delivery driver was appalling, should have been a 2 man job , we had to recruit passing public to get it into the shop , this is not acceptable service and would...
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Steve
Caterkwik
3 years ago
Thank you for taking the time to leave us a review. I am sorry that you were so disappointed with your delivery. To clarify, our orders are generally kerbside as standard, which is stipulated at point of your online order, and also reiterated in your order confirmation. We do have options for taking units inside, bespoke 2 man deliveries etc- and can quote for this ; I'm sorry that this was not explicitly stated for you. We have passed your feedback on to the manufacturer and thank you for your kind words about our service.
Had a mix up with the first delivery, but sorted and worked to suit me for the next delivery. Had to ring customer service after delivery and they were so helpful and sorted my issue out on the...
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Steve
Caterkwik
3 years ago
Thank you for your kind words, I'm glad this was resolved fast for you! We do hope to hear from you again.
Product reviews
Steve
Caterkwik
3 years ago
Thank you for your valuable feedback - this has been passed straight on to the produce manager, Dave.
Came next day well packed. Nice looking machine and quiet but only 800 so not so good as the old one’s would have liked a spin only option to respond quilts
Steve
Caterkwik
3 years ago
Thank you for your feedback, Alan, I shall pass this straight onto the person that manages this machine (Dave). I believe this change was made to improve the lifespan of the machine and take the pressure of some of the components. The drum was also enlarged at the same time as this change which should mean more G force, therefore we were advised this shouldn't affect drying time too much. Good to know though, thank you.
Product reviews
Steve
Caterkwik
3 years ago
Thank you for your feedback
Date of purchase: 20/10/2022
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Feefo Verified
3 years ago
Very good delivery time excellent
Steve
Caterkwik
3 years ago
Thank you very much. If there is anything we could improve on that would gain us an extra star please do let us know!
Really nice company to deal with. Bought a drinks fridge, was a great service pre-sale. Fridge arrived on expected date. 2 years parts and labour included, so happy days.
Steve
Caterkwik
3 years ago
Thank you so much, we hope you enjoy using your new drinks fridge.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.