Caterkwik Reviews

We apologise that the delivery failed on 2 occasions and for the resulting delay. The vast majority of our next day deliveries are successfully delivered on time at the first attempt. We work hard to ensure as much communication is provided as possible regarding anticipated delivery windows to achieve this. With 2 failed delivery attempts, clearly something has gone awry with your order and we apologise for the inconvenience incurred.  

Many thanks for your valued feedback. As discussed directly we should have identified the incorrect telephone number on the order and pursued a correction. I assure you that we really did our very best to arrange special Saturday AM delivery for your goods to minimise the delay and had this confirmed with the courier but the height of the equipment prevented the collection. We certainly appreciate the problems this caused you and your client and apologise sincerely.    

We apologise for the delay with the spare buttons. We do carry extensive stocks of spare parts available for next day delivery but we were unfortunately temporarily out of stock of this item at the time of your order