Did not know that they had not got stock of item ordered, did not inform the customer that it was out of stock. Sent out item after the order was cancelled, even then it came a day later than...
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Steve
Caterkwik
8 years ago
We apologise for the inconvenience. This item was ordered and despatched directly from the manufacturer, Bravilor. Bravilor confirmed availability and a delivery schedule. Any exception or deviation to this is expected to be communicated as a matter of urgency. Unfortunately this did not happen and we apologise unreservedly. Bravilor have been made well aware of our mutual disappointment and we are working to ensure this does not happen again. I would appreciate the opportunity to try and put things right. Please give me call on 01229 484922 Steve Doyle
Date of purchase: 15/01/2018
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Trusted Customer
8 years ago
What Trusted Customer said about Caterkwik:
I was not happy that you cannot deliver from 11am to 11pm.I was told to pay if I needed those hours.You clearly do not look after your customer.
Steve
Caterkwik
8 years ago
We're sorry that the free 8-6 delivery was not suitable. Wherever possible we work with our couriers and suppliers to improve delivery communications and we offer a host of cost effective,fast and flexible delivery solutions. Uropa, the manufacturer of the Polar unit offer a timed delivery for a small surcharge. We are proud of offering the very best prices available but this can mean margins that don't absorb additional delivery cost. We are disappointed that you believe this means we clearly don't look after our customers - sincerely.
Date of purchase: 16/01/2018
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Trusted Customer
8 years ago
What Trusted Customer said about Caterkwik:
Everything
Date of purchase: 22/01/2018
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Trusted Customer
8 years ago
What Trusted Customer said about Caterkwik:
Excellent first time service if this is the way they work all the time I will definitely recommend them
Date of purchase: 24/01/2018
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Trusted Customer
Southend on sea
8 years ago
What Trusted Customer said about Caterkwik:
Excellent service, friendly phone staff & quick delivery at a great price
Spoke to Chris noble, very helpful guy. All very straight forward order. Delivered next day as promised. Communication very good throughout. Will be back. Thank you.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.
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We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.
Caterkwik is a catering equipment supplier committed to combining outstanding customer service with the best prices online. Our service lines are open 7 days a week 8:00am to 8:00pm. Established in 1994, over 20,000 products and fast flexible delivery options Caterkwik are THE one stop shop for all your catering equipment requirements.