Service
4.2
/5
Product
4.4
/5
5
4
3
2
1
31
5
2
2
6
46
ratings over the past year
5
4
3
2
1
31
5
2
2
6
46
ratings over the past year
Many thanks for taking the time to leave your review. Regarding the error with the accessory. A rare mistake but absolutely, we agree, this incorrect information has caused unnecessary and avoidable inconvenience. We apologise sincerely. As we do for the communication issues you experienced while attempting to contact a member of our team who had left us. We have reviewed how these problems were created and corrected them. Regarding the postcode provided for the return. I have checked the full returns address on the Uropa Distribution (Nisbets Trade Division) website and the email that was sent and can confirm it was provided to you correctly. Unfortunately, I do not know why there has been a problem with Royal Mail’s delivery. However, I have ensured that the refund has been processed. We apologise again for the inconvenience, understand and regret that we have lost a valued customer but we have used your welcome feedback constructively. Thank you.
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