How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

CarTakeBack Reviews | Customer Service Reviews for https://www.feefo.com/reviews/cartakeback | Feefo

Displaying all 14,175 reviews

Trusted Customer

9 years ago

Date of purchase: 15/07/2015

Good service, but busy.

My car was collected at the arranged time for the quoted amount, efficiently, without problem, and I received a Certificate within a day. I did however have to wait a week until the first available...

Read all

See full customer review

Trusted Customer

9 years ago

Date of purchase: 17/07/2015

Master van

Picked up my van quickly and friendly service and gave a good price ,would use again

See full customer review

Mrs S Haughney

Bedfordshire

9 years ago

Date of purchase: 18/07/2015

What Mrs S Haughney said about CarTakeBack:

Great service

This service was very easy to use. The man who came to collect my car was very friendly and polite. Overall an easy to use service that I'll definitely use again and recommend to my friends.

See full customer review

Trusted Customer

9 years ago

Date of purchase: 10/07/2015

kept missing each other on phone calls then had trouble getting through

See full customer review

M L

Birmingham

9 years ago

Date of purchase: 16/07/2015

What M L said about CarTakeBack:

Super Service

Minimum fuss. Vehicle was collected within 2 days of enquiry. Money paid into my bank within a couple of hours of car been collected. Would definitely use again!!

See full customer review

Mr Jay Tanner

Bristol

9 years ago

Date of purchase: 17/07/2015

What Mr Jay Tanner said about CarTakeBack:

No hassle, easy service.

Once you register that you need a car collected it only takes a couple of days before the nice chap in his lorry turns up and carts away whatever heap of rusty scrap you're desperate to be rid of....

Read all

See full customer review

Trusted Customer

9 years ago

Date of purchase: 10/07/2015

Excellent service

CarTakeBack

9 years ago

Hello, Thank you for taking the time to give us your feedback. Was there an issue with our service? The rating doesn't seem to match with your comment. If there was an issue, please email us at CustomerServices@CarTakeBack.com and we'll look in to it for you and try and rectify. Many thanks, Customer Services.

See full customer review

Trusted Customer

9 years ago

Date of purchase: 15/07/2015

Was offered a price £10 higher than paid by the scrap contractor. An abortive visit…

Was offered a price £10 higher than paid by the scrap contractor. An abortive visit followed by a pile of broken glass left behind after collection. Probably par for the course

CarTakeBack

9 years ago

Hello, thank you very much for taking the time to give us your feedback. We're very sorry to hear about these issues, as that is not how we usually operate. We have guidelines which every driver should follow, which includes the sweeping up of any vehicle debris, and we will look into why they were not followed on this occasion. In regards to the lower price, this shouldn't have happened as the price we quote is the price we pay, as long as the vehicle conditions are met. If we need to offer a lower price, this will be discussed with the customer first, and they are always given the chance to accept or reject the offer. Please drop us an email with details of the underpayment to CustomerServices@CarTakeBack.com and we'll look in to this for you ASAP.

See full customer review

Trusted Customer

9 years ago

Date of purchase: 18/07/2015

Very good prices and very quick.

Around very good service

See full customer review

Trusted Customer

9 years ago

Date of purchase: 16/07/2015

See full customer review

Not received a review invite?

About CarTakeBack

CarTakeBack are the biggest scrap car recycling company in the UK! With over 300 branches across the country, we'll find you the best price for your car, no matter the age, mileage or condition. To see what your scrap car is worth, simply enter your registration number and postcode in to our instant quote form and we'll give you a price to sell your car. There's no obligation and all quotes are valid for seven days. With CarTakeBack the process of selling your scrap car is hassle free. Once you've got a quote to sell your car, you can choose to drop it off at your local branch, or we'll collect it from anywhere at a time to suit you. All CarTakeBack branches are authorised scrap car recycling centres so you can relax knowing that if your old car is scrapped, 95% of it will be responsibly recycled to the highest standard in line with the law. Our Customer Services Team is on hand to look after you and we'll help take care of the official DVLA paperwork.

Read all

0330 818 8550

Bankfield House, Regent Road, Liverpool, Merseyside, L20 8RQ, United Kingdom