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Carson & Co. Estate Agents Reviews | Customer Service Reviews for https://www.feefo.com/reviews/carsons | Feefo

Displaying all 71 reviews

Trusted Customer

7 years ago

Date of purchase: 07/12/2017

What Trusted Customer said about Carson & Co. Estate Agents:

Great communication throughout the selling of the property

Thanks to Debbie Martin Sara Mel and the rest of the Team for the continued efforts with selling our house. They kept us informed every step of the way either by phone or email and resolved all...

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Customer Relations Team

Carson & Co. Estate Agents

7 years ago

Thank you for your wonderful 5*review of our hardworking and dedicated team at our Carson & Co branch in Lightwater. It is fantastic to read that you found the whole team professional and responsive with constant communication and updates to all enquires throughout the selling of your property. I will make sure your warm review is forwarded to the team. Kind regards, Scott

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Trusted Customer

Frimley

7 years ago

Date of purchase: 30/11/2017

What Trusted Customer said about Carson & Co. Estate Agents:

A superb branch manager.

The Branch Manager, who came to value my house initially and then oversaw pretty much everything, was endlessly charming, polite and knowledgeable, answering all my questions promptly and offering...

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Customer Relations Team

Carson & Co. Estate Agents

7 years ago

Thank you for taking the time to leave us your great 5 star review of the service you received from Carson & Co in Camberley. It is brilliant to read that the branch manager helped you so much and was polite, knowledgeable, offered excellent advice and kept you fully updated at all times. Thank you for the recommendation and we look forward to helping you again in the future. Kind regards, Emma.

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Trusted Customer

7 years ago

Date of purchase: 22/11/2017

Rude agent

I found one agent particularly rude and unprofessional. At the start of the process I wasn’t happy with the written description of my home on the Rightmove. It lacked details and it looked like no...

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Customer Relations Team

Carson & Co. Estate Agents

7 years ago

Thank you for taking the time to leave us your feedback. Feedback is very important to us as we use it to improve the service delivered at a local level. I am sorry to read that you were unhappy with the write up of your home on Rightmove and I am concerned to read that you found an agent to act in a rude manner as this is certainly not what we would expect. I would like to invite you to leave us further feedback at review@countrywide.co.uk so we can look further into this, if you wish. Kind regards, Emma.

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Trusted Customer

7 years ago

Date of purchase: 14/11/2017

What Trusted Customer said about Carson & Co. Estate Agents:

Very poor

Poor Came to the house once to take fotos. Gave four leads Never showing anyone around the property And always trebling any correspondence sent in the post

Customer Relations Team

Carson & Co. Estate Agents

7 years ago

Thank you for taking the time to leave us your feedback. I am sorry to read that you felt the service you received was not as you would have liked. I would like to invite you to leave us further feedback at review@countrywide.co.uk. Kind regards, Emma.

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Trusted Customer

Basingstoke

7 years ago

Date of purchase: 16/11/2017

What Trusted Customer said about Carson & Co. Estate Agents:

Worked extremely hard to keep a difficult chain together.

We were involved in a very difficult chain. Siobhan was our main contact at Carsons and kept us informed of any new information. She worked diligently and professionally at all times and without her...

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Customer Relations Team

Carson & Co. Estate Agents

7 years ago

Thank you for your great review of the service you received. I am pleased to read that Siobhan worked diligently and professionally at all times and helped ensure the transaction went through. If you would like to provide us further feedback as to how they could have made this a 5* review, please send us an email at review@countrywide.co.uk Kind regards, Emma.

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Trusted Customer

7 years ago

Date of purchase: 31/10/2017

Wouldn't use them again

Not a good service. Lack of attention to detail from start to finish, poor write up of the house which had to be rewritten by us, mislaid keys, mix ups on timings of viewings etc. The worst element...

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Customer Relations Team

Carson & Co. Estate Agents

7 years ago

I am sorry to read that you were unhappy with the service you received but I would like to thank you for taking the time to leave this feedback as your comments will help us identify ways in which we can improve. If you would like to go through the issues you have raised in more detail please email me at review@countrywide.co.uk and I will be in touch as soon as possible. Kind regards, Sarah.

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Trusted Customer

7 years ago

Date of purchase: 31/10/2017

What Trusted Customer said about Carson & Co. Estate Agents:

The staff were very helpful, especially Melanie & Martin.

Customer Relations Team

Carson & Co. Estate Agents

7 years ago

Thank you for this 5* review and kind comment. I have passed your feedback to Melanie, Martin and everyone else involved at Carson & Co. Estate Agents, Lightwater. Many thanks, Sarah.

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Trusted Customer

7 years ago

Date of purchase: 10/10/2017

Outstanding

Not had the best experience in selling houses in the past. Kyle renewed my battered confidence. Instantly I took a liking to him, his persona, humble confidence and ambition. From first going live to...

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Customer Relations Team

Carson & Co. Estate Agents

7 years ago

Thank you for this fantastic 5* review and recommendation for our team in Bracknell, Carson & Co. Estate Agents. It is always a great feeling to read such excellent feedback about the service delivered to each and every customer. I am pleased to see that you were supported throughout the sale process and I will share your kind words with Kyle and the entire team at the branch and management level. Best wishes, Sarah.

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Trusted Customer

Yateley

7 years ago

Date of purchase: 29/09/2017

What Trusted Customer said about Carson & Co. Estate Agents:

Happy Customers

Everything handled very well and our concerns all covered and dealt with smoothly. Great professional advice from start to completion. The team at Carson's madenut all seem so easy.

Customer Relations Team

Carson & Co. Estate Agents

7 years ago

Great to see that you were able to take advantage of the professionalism and experience shown time and again by our dedicated team at Carson & Co in Yateley. Thank you for your 5* review, Scott.

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Trusted Customer

7 years ago

Date of purchase: 08/08/2017

Great Service

Great service from Richard Shelton and the Basingstoke office, he is honest open and a real pleasure to deal with. If you explain what you want he works 110% to achieve it. I'm sure he deals with...

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Customer Care

Carson & Co. Estate Agents

7 years ago

Thank you for taking the time to leave this 5* review.

It is always great to see feedback like this as it confirms to us that we are delivering the excellent customer service that all our customers should be receiving at all times.

I am very happy to see you are satisfied with the service you have received from Richard and i would like to thank you again for your kind words and positive review. Many thanks

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About Carson & Co. Estate Agents

Carson & Co operate primarily in the Surrey, Berkshire, Hampshire and West London regions. Our experienced teams help property sellers, homebuyers, landlords, tenants and developers to achieve their property objectives ensuring the process is quick, efficient and as easy as possible. Clients also benefit from the largest and most effective property services group in the area, as well as our invaluable association with iconic London based agents, John D Wood & Co. If you are looking for a flat for sale in Camberley, a house to rent in Bracknell or to buy a house in Woking, we have the knowledge and expertise to assist you.

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01908 961235

Countrywide House, 88-103 Caldecotte Lake Drive, Caldecotte, Milton Keynes, MK7 8JT, United Kingdom

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