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Carpet Shop Online Reviews | Customer Service Reviews for https://www.feefo.com/reviews/carpet-shop-online | Feefo

Displaying all 344 reviews

Trusted Customer

6 years ago

Date of purchase: 31/03/2018

Excellent service

Excellent service carpet and fitter arrived on time and fitted carpet expertly and without any fuss. Would highly recommend

Customer Service Team

Carpet Shop Online

6 years ago

Hi,

Thank you very much for your feedback and custom!

We hope you enjoy your products and you decide to use us again in the future!

Kind Regards,

CarpetShopOnline.co.uk

Trusted Customer

6 years ago

Date of purchase: 27/05/2018

Grey/silver striped vinyl flooring, modern and very reasonable

Really lovely thick vinyl flooring and a lot cheaper than all the high street stores.It looks lovely in my kitchen and bathroom. Quick and easy ordering system, and also delivered within two days. My...

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Customer Service Team

Carpet Shop Online

6 years ago

Hi,

Thank you very much for your feedback and custom!

We apologise for the rudeness of the courier driver who delivered your order.

We have updated our Delivery & Returns Policy and Terms & Conditions to show our delivery guideance but apologise this was not made clearer for you at the time of your purchase.

We hope you enjoy your products and you decide to use us again in the future!

Kind Regards,

CarpetShopOnline.co.uk

Product reviews

Carpet Shop Online

cornwall

6 years ago

Date of purchase: 21/06/2018

What Carpet Shop Online said about Carpet Shop Online:

great value

excellent service, very helpful when phoned,

Product reviews

Carpet Shop Online

6 years ago

Date of purchase: 04/04/2018

What Carpet Shop Online said about Carpet Shop Online:

Good carpet good price

Good carpet at a good price fast delivery with a helpfull driver. Would use again without question

Customer Service Team

Carpet Shop Online

6 years ago

Hi,

Thank you very much for your feedback and custom!

We hope you enjoy your products and you decide to use us again in the future!

Kind Regards,

CarpetShopOnline.co.uk

Carpet Shop Online

6 years ago

Date of purchase: 07/06/2018

What Carpet Shop Online said about Carpet Shop Online:

Not the colour I chose from the samples

The delivery was a nightmare. I had to help the driver carry a 4m x4m roll of carpet up 2 flights of stairs when it’s obvious it’s a 2 man delivery job. As a woman this really is unacceptable. I...

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Customer Service Team

Carpet Shop Online

6 years ago

Hi,

Thank you very much for your feedback and custom!

We apologise for the service received by the courier service.

We do state in our Delivery & Returns Policy that the courier delivery is a one-man service and do not take goods up any stairs, but we are glad to hear he at least helped you get it up the stairs.

Kind Regards,

CarpetShopOnline.co.uk

Product reviews

Customer Service Team

Carpet Shop Online

6 years ago

Hi,

Thank you very much for your feedback and custom!

We apologise that you received the wrong colour of the Abingdon Soft Whisper.

We would have happily replaced this with the correct colour at no extra cost to you, but understand there was not enough time to get that replacement to you before the fitter arrived.

As a gesture of good will to you, I would be happy to offer you 10% off your next purchase with us.

Please contact us beforehand and a 10% discount code will be provided for you.

We hope you enjoy your products and you decide to use us again in the future!

Kind Regards,

CarpetShopOnline.co.uk

Trusted Customer

6 years ago

Date of purchase: 27/04/2018

Amazing service. Amazing quality carpet delivered within a few days. Thank you

Customer Service Team

Carpet Shop Online

6 years ago

Hi,

Thank you very much for your feedback and custom!

We hope you enjoy your products and you decide to use us again in the future!

Kind Regards,

CarpetShopOnline.co.uk

Product reviews

Trusted Customer

6 years ago

Date of purchase: 07/02/2018

Not very pleased

After a month it start turning yellow.I have contacted the seller but they didn't help.

Customer Service Team

Carpet Shop Online

6 years ago

Hi,

Thank you very much for your feedback and custom!

We did explain to you when you first reported this issue to us, an excessive amount of adhesive was used to install the Vinyl. This is what had caused the Vinyl to turn a yellow colour in particular areas.

We did also send you an email with a few links on how to get rid of the yellow colour showing up.

Unfortunately, as the Vinyl had already been cut and fitted, we were unable to accept a return of the product.

We apologise that we were unable to assist you further and resolving your issue.

Kind Regards,

CarpetShopOnline.co.uk

Carpet Shop Online

6 years ago

Date of purchase: 26/03/2018

What Carpet Shop Online said about Carpet Shop Online:

Excellent

Definitely be using your services again very pleased with carpet and the value 👍🏼

Customer Service Team

Carpet Shop Online

6 years ago

Hi,

Thank you very much for your feedback and custom!

We hope you enjoy your products and look forward to seeing you again in the future!

Kind Regards,

CarpetShopOnline.co.uk

Carpet Shop Online

6 years ago

Date of purchase: 10/02/2018

What Carpet Shop Online said about Carpet Shop Online:

Easy to order very fast free delivery on my orders .great price. Can have samples first . Will buy again x

Customer Service Team

Carpet Shop Online

6 years ago

Hi,

Thank you very much for your feedback and custom!

We hope you enjoy your products and look forward to seeing you again in the future!

Kind Regards,

CarpetShopOnline.co.uk

Carpet Shop Online

6 years ago

Date of purchase: 09/06/2018

What Carpet Shop Online said about Carpet Shop Online:

Very good customer service

I found the whole experience brilliant, the carpet I first chose was not available so was sent more sample next day, i chose anew one and it was delivered within a couple of days, I would highly...

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Customer Service Team

Carpet Shop Online

6 years ago

Hi,

Thank you very much for your feedback and custom!

We apologise that your first choice wasn't available, hope you enjoy your products!

We look forward to seeing you again in the future!

Kind Regards,

CarpetShopOnline.co.uk

Product reviews

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About Carpet Shop Online

Carpet Shop Online is a well established Derbyshire business. Drawing from over 50 years of experience serving and supplying the public the 3rd generation of ownership has now taken the company online and available throughout the United Kingdom. Carpet Shop Online still retains its traditional values of providing customers with a quality service at the best price. Now, using today's technology in the comfort of your own home customers can choose their perfect flooring and have it delivered with a click of a button. We pride ourselves in offering a 100% satisfactory service from laptop to doorstep anywhere in the UK.

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01332 947 947

Northcliffe House, Meadow Road, Derby, Derbyshire, DE1 2BH, United Kingdom

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