Carpet Barn and The Bed Store Reviews

We're sorry to read your review and are disappointed that this was your perception of your experience with us. We always strive to be transparent with our pricing and to resolve any refund queries fairly and in line with the circumstances of each order. Unfortunately, we have no record of any refund query on your order, and we're concerned to hear that you felt the process was difficult. We'd welcome the opportunity to investigate this further and understand exactly what happened, if you could please expand on your experience to our Customer Services team cs@carpetsandbeds.com

Thank you for your feedback and for being a loyal customer over the years. We're sorry to hear about your recent experience. We understand your frustration regarding the difference between the quoted and charged price, and we're disappointed to learn that our response left you feeling undervalued. Unfortunately with the current economic situation and situation in the Middle East, manufacturer price changes have been occurring with little notice and we have no choice but to bring our pricing in line with these changes when notified. We also appreciate your comments about our delivery scheduling, and we recognise the importance of offering customers greater flexibility. Your feedback has been noted and will be shared with the relevant team for review. We genuinely value your past custom and are sorry that on this occasion we did not meet your expectations.