Cardea Solutions Reviews

This was brought to our attention 6 days after the item was ordered, we chased this with the carriers who contacted us the next day and informed us that they could not find the parcel. We offered to send a replacement to the customer or have a full refund, the replacement offer was declined and the customer chose to have the refund which we processed on the day.
We did advise the customer that the carriers may still try to deliver the item if it turned up, and that they should simply refuse the order. We can only assume from the feedback that the item did turn up and the customer did accept it as well as the refund. Obviously in view of the original delay we are happy for the customer to keep the item as a gesture of goodwill.
As with the majority of retailers that use external carriers, there is a reliance on them to deliver orders on time and in good condition, but on rare occasions things do go wrong which we apologise for. We have also discussed this instance with our carriers and accepted it was their error and have also expressed their disappointment and apologies that they were unable to fulfill their obligation on this occasion

Hello,

Thank you for taking the time to leave feedback. I was the gentleman dealing with your order, I want to point out that you did not pay extra for next day delivery, we offer a next day delivery service as our standard shipping.

During our various phone calls, I did apologise profusely for the delay with our courier. The package was delivered one day late due to the delay with our courier.

Once again I would like to apologise for the delay with UKMail on their behalf.