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cardfactory Reviews

https://www.cardfactory.co.uk/
Rated
Excellent

cardfactory is the UK’s leading specialist retailer of cards, gifts and celebration essentials.

Service
4.4
/5
Product
4.5
/5

5

4

3

2

1

5,234

471

284

177

607

6,773

ratings over the past year

6,765 out of 39,989 reviews
Time:
Past year
Trusted Customer
2 days ago
Date of purchase: 10/06/2025
Good service
Card was good and delivery quick.
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Jessica
cardfactory
1 day ago
Hi, Thank you for your kind review. We're glad to hear you were happy with the card. We appreciate you taking the time to share your experience. Kind regards, Jessica cardfactory
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Trusted Customer
2 days ago
Date of purchase: 05/06/2025
Click & Collect. Excellent Service.
Very efficient. Easy to place an order. Very pleased with item.
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Jessica
cardfactory
1 day ago
Hi, Thank you for your kind review! We're delighted to hear you're pleased with your item and the ordering process. We appreciate you sharing your experience with us. Jessica cardfactory
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Trusted Customer
2 days ago
Date of purchase: 10/06/2025
Bad, I paid for next days delivery and didn’t come for another three days
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Jessica
cardfactory
1 day ago
Hello, I'm truly sorry to hear about your recent experience with our delivery service. I understand your frustration. Royal Mail 1st class has a delivery leadtime of 1-3 working days from the date of dispatch. I have emailed you directly to discuss this matter with you. Thank you for bringing this to our attention. Kind regards, Jessica cardfactory
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Trusted Customer
2 days ago
Date of purchase: 10/06/2025
Very Disappointed only received half my order Waiting To Hear full refund
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Jessica
cardfactory
1 day ago
Hello, I'm very sorry to hear about this experience with your recent order. I understand this is concerning. I can confirm that I have emailed you directly regarding this matter. Sincerely, Jessica cardfactory
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Trusted Customer
2 days ago
Date of purchase: 09/06/2025
Poor postage packaging
Beautiful product but unfortunately very poorly packaged for postage. Arrived with he glass of one of the two frames in the order smashed.
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Jessica
cardfactory
1 day ago
Hello, Thank you for your feedback. I'm sorry to hear that one of the frames arrived damaged. I understand this must be disappointing. We appreciate you bringing this to our attention. We hope we can provide you with a better experience in the future. Jessica cardfactory
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Trusted Customer
2 days ago
Date of purchase: 10/06/2025
Card arrived too late
I bought a card for Father’s Day. Unfortunately it took a week for the card to arrive which was 2 days after Father’s Day when it eventually got here so I had no use for the card as I had to buy...

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Jessica
cardfactory
1 day ago
Hello, Thank you for taking the time to share your feedback with us. I'm sorry to hear that your Father's Day card arrived late and understand your disappointment. We appreciate you bringing this to our attention. We hope we can provide you with a better experience in the future. Jessica cardfactory
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Trusted Customer
2 days ago
Date of purchase: 07/06/2025
Excellent
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Jessica
cardfactory
1 day ago
Hello, Thank you for the five-star review! We appreciate you taking the time to share your feedback. Kind regards, Jessica cardfactory
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Trusted Customer
2 days ago
Date of purchase: 10/06/2025
Won’t order online again
Rubbish, ordered & paid for next day delivery. Items were dispatched until 4 days later. I had to go out and buy again. Won’t order online again
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Jessica
cardfactory
1 day ago
Hello, Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about the delay you experienced with your recent order and the inconvenience it caused. We appreciate you bringing this to our attention. Kind regards, Jessica cardfactory
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Trusted Customer
2 days ago
Date of purchase: 07/06/2025
Who doesn't love card factory?
Excellent service provided as always. Who doesn't love card factory?? They have everything you need. Affordable prices.
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Jessica
cardfactory
1 day ago
Hi Lyndsay, Thank you for your wonderful review! We're so pleased to hear you had an excellent experience. We appreciate you choosing Card Factory! Kind regards, Jessica cardfactory
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VA
Veronica Allsn
Anglesey
2 days ago
Date of purchase: 07/06/2025
What Veronica Allsn said about cardfactory:
Excellent service
It was excellent . Cards as ordered and arrived in time.
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Jessica
cardfactory
1 day ago
Hi Veronica, Thank you for taking the time to share your positive experience with us. We're delighted to hear you're happy with your cards. Kind regards, Jessica cardfactory
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About cardfactory
At cardfactory we make sharing in and celebrating life’s moments special and accessible for everyone. Our products help to commemorate every occasion, from the everyday to once-in-a-lifetime; yet at prices that help people keep money in their pockets
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01924 839150
Card Factory plc, Century House, Brunel Road, Wakefield, West Yorkshire, WF2 0XG, United Kingdom
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About cardfactory
At cardfactory we make sharing in and celebrating life’s moments special and accessible for everyone. Our products help to commemorate every occasion, from the everyday to once-in-a-lifetime; yet at prices that help people keep money in their pockets