How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

cardfactory Reviews | Customer Service Reviews for https://www.feefo.com/reviews/card-factory | Feefo

Displaying all 45,488 reviews

Trusted Customer

Feefo Verified

5 days ago

Great company !

Easy to use site , a large range of designs , I will definitely be ordering from here again .

Robyn

cardfactory

5 days ago

Hello, We are so pleased to hear that you found our website easy to use and enjoyed the range of designs available. It's wonderful to know that you'll be ordering from us again! Kind regards, Robyn cardfactory

Product reviews

Date of purchase: 04/05/2026

Alan Bailey Alan Bailey

Feefo Verified

GBR

6 days ago

What Alan Bailey Alan Bailey said about cardfactory:

Will use again

Very good and very quick service

Robyn

cardfactory

5 days ago

Hello Alan, Thank you for your positive feedback. We're glad to hear that you found our service to be very good and quick. Kind regards, Robyn cardfactory

Date of purchase: 04/05/2026

Trusted Customer

Feefo Verified

6 days ago

Home shopping

Cards. Arrive quickly. I would like a small verse on plain side inside.always so bare I know you could make your own story.

Robyn

cardfactory

5 days ago

Hello, Thank you for your feedback. We're glad to hear that your cards arrived quickly. We appreciate you sharing your thoughts on the internal layout of our cards. Kind regards, Robyn cardfactory

Date of purchase: 01/05/2026

Trusted Customer

Feefo Verified

6 days ago

Good service

Brilliant service Kept informed all the way through

Robyn

cardfactory

5 days ago

Hello, Thank you for your wonderful feedback! We're so glad to hear that you had a brilliant experience with our service and that you felt well-informed throughout. Kind regards, Robyn cardfactory

Date of purchase: 26/04/2026

Trusted Customer

Feefo Verified

6 days ago

Photo card

I have ordered photo cards before & been happy with the service etc however this time the card was cut & folded unevenly & part of the photo was cut off at the bottom- it was also not delivered on...

Robyn

cardfactory

5 days ago

Hello, We are so sorry to hear that your recent order did not meet your expectations. We understand how disappointing it must have been, especially as it was for such a special occasion. We appreciate you letting us know about your experience and hope to provide a better service in the future. A member of the team will be in touch regarding this. Kind regards, Robyn cardfactory

Product reviews

Date of purchase: 04/05/2026

Trusted Customer

Feefo Verified

6 days ago

Ordered card 3rd May. Still not received 11th May?

Robyn

cardfactory

5 days ago

Hello, We are very sorry to hear that your order has not yet arrived. We understand how disappointing this must be. A member of the team will be in touch regarding this now. Kind regards, Robyn cardfactory

Product reviews

Date of purchase: 03/05/2026

Elaine Redhead

Feefo Verified

GBR

6 days ago

What Elaine Redhead said about cardfactory:

New to Card Factory Online

Very easy to use, found a good selection of cards that meet my needs. Easy to input delivery details. My friend received her card on time

Robyn

cardfactory

5 days ago

Hello Elaine, We are delighted to hear that you found our service easy to use and that you were able to find a great selection of cards to meet your needs. It's wonderful to know that your friend received her card on time. Kind regards, Robyn cardfactory

Product reviews

Date of purchase: 04/05/2026

Trusted Customer

Feefo Verified

6 days ago

Robyn

cardfactory

5 days ago

Hello, Thank you for taking the time to leave us such a positive review. We are delighted to hear that you had a good experience with us. Kind regards, Robyn cardfactory

Date of purchase: 04/05/2026

Anita Andrews

Feefo Verified

GBR

6 days ago

What Anita Andrews said about cardfactory:

Dissatisfied..disappointed

The Card I ordered on around April 30 tp arrive for May 2nd/3rd didn't arrive on son's birthday on. .3rd , it didnt arrive till May 9 /10th. Very disappointing.

Robyn

cardfactory

5 days ago

Hello Anita, We are very sorry to hear that your card did not arrive in time for your son's birthday. We understand how disappointing this must have been. A member of the team has no been in touch. Kind regards, Robyn cardfactory

Product reviews

Date of purchase: 02/05/2026

Tony Singleton

Feefo Verified

GBR

6 days ago

What Tony Singleton said about cardfactory:

Brilliant value excellent service

Great service the personalised card was great value and good value

Robyn

cardfactory

5 days ago

Hello Tony, We are so pleased to hear you had a great experience with our service and are happy with the value and quality of your personalised card. We appreciate you taking the time to share your feedback. Kind regards, Robyn cardfactory

Product reviews

Date of purchase: 29/04/2026

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo

cardfactory Reviews

Personalised Birthday Card - Football Shirt, Editable AgeMore reviews of this product (23)View product website

Photo Card - 9 Photos & MessageMore reviews of this product (9)View product website

Photo Birthday Card - 1 Photo Any MessageMore reviews of this product (153)View product website

Birthday Card - You Put The Best In BestieMore reviews of this product (3)View product websiteGreat card and easy to type in my personal message. My friend received her card on time

Birthday Card - Classic Cars, SonMore reviews of this product (6)View product website

Personalised Anniversary Card - Crystal AnniversaryMore reviews of this product (3)View product website

How are Feefo reviews collected?

Who can leave a Feefo review?

How do we verify reviews?

How do we deal with fake reviews?