Placed the order a couple of days prior to collection.As required stated collection time but when I went to collect order could not be found as was not therefore ready, only 5 tiles
Madalina
Lords Builders Merchants
3 years ago
Hello. Thank you for taking the time to offer feedback. We apologise for the inconvenience and we’re sorry your experience didn’t match your expectations. We've forwarded your message to the relevant team and are looking into improving our service for the future. Should you wish to further discuss with someone, please drop us a line at email@lordsbm.co.uk. Many thanks.
Amazing value for money. My Cotswold pebbles arrived right on time with free delivery and look amazing in my small garden. I didn’t order enough so I have more on the way! Totally recommend Lords.
What Jonathan Ruse said about Lords Builders Merchants:
Wood turned up damaged and soaking wet. Awaiting refund, to which the service was good.
Madalina
Lords Builders Merchants
3 years ago
Hello, Jonathan. Thank you for taking the time to offer feedback. We're really sorry about your experience. Please know we are looking into improving our service for the future. Should you wish to further discuss this with someone, please drop us a line at email@lordsbm.co.uk. Many thanks.
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