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Car Transport Express Reviews | Customer Service Reviews for {{merchantUrl}} | Feefo

Displaying all 2,197 reviews

Trusted Customer

9 years ago

Excellent service by Car Transport Express

Great service

Trusted Customer

9 years ago

What Trusted Customer said about Car Transport Express:

Polite but excessive cancellation fees.

I didn't end up having my car transported as it broke down two days before and was not financially viable to repair. The lady was very polite on the phone, however, the cancellation fees were...

Trusted Customer

9 years ago

What Trusted Customer said about Car Transport Express:

Worst Customer Service Ever. Disgraceful

Terrible customer service. I thought my car was meant to be door to door and was not booked that way. When I phoned to find out where my car was staff were rude. Horrible horrible place and would not...

info@cartransportexpress.com.au

Car Transport Express

9 years ago

Our customer service operators are not required to talk to abusive customers that swear and abuse them, so they may have come off as "less than helpful".
You booked the transport yourself online, and did not choose the delivery option, which is what we tried to explain to you when you became abusive.

Trusted Customer

9 years ago

Poor service and disappointed

Less than satisfied with my experience - for the cost involved I expected a far better service and attention to detail. I had to call at least 6-7 times to try to get an eta on the arrival of my car...

info@cartransportexpress.com.au

Car Transport Express

9 years ago

Hi, looking at the email thread on your job, you were kept informed every step of the way, even when there was a few hour delay while we waited for the carrier to get back to us, we let you know that too.

Our tracking service is by email only, so if you called the booking office looking for tracking information, you would have been pointed to the email service.

Trusted Customer

9 years ago

What Trusted Customer said about Car Transport Express:

Amazing manager

I had to call up a few times before getting my car otherwise I would give a 5 star rating. The manager is an amazing person he sent my car express even though it was Christmas time. I am happy about...

Trusted Customer

9 years ago

What Trusted Customer said about Car Transport Express:

Communication at the beginning was confusing as at one stage I had no idea ...

Communication at the beginning was confusing as at one stage I had no idea where the car was After the car was picked it was great

Trusted Customer

9 years ago

What Trusted Customer said about Car Transport Express:

Excellent service by Car Transport Express

Excellent

Trusted Customer

9 years ago

What Trusted Customer said about Car Transport Express:

Well done.

At both the drop off and the pick points, staff were appraochable, cheerful and courteous. Thanks Dale

Trusted Customer

9 years ago

What Trusted Customer said about Car Transport Express:

Excellent service by Car Transport Express

Good customer service. On time.

Trusted Customer

Merewether

9 years ago

What Trusted Customer said about Car Transport Express:

This was a **** fight

Pricing was ridiculous. There is zero communication between this company and their so-called local carriers. Our car was supposed to be taken today, the local carrier is shut and this company has...

info@cartransportexpress.com.au

Car Transport Express

9 years ago

Hi Gabi, We can only go by what the carriers tell us, and we supplied you with their contact number.