Car Transport Express Reviews

Dear Murray, we acknowledge your feedback, however the concerns raised were fully investigated with both the carrier and all supporting documentation provided by yourself. Following a detailed review of the information available, the claim outcome was determined in accordance with the applicable Terms & Conditions and the evidence provided. In relation to the windscreen, this is not a covered item under standard vehicle transport terms across the Australian transport industry, as stone chips and road-related windscreen damage are considered events outside the reasonable control of the transporting driver or carrier. While we understand this was not the outcome you were hoping for, your claim was thoroughly reviewed, correspondence was responded to throughout, and the matter was escalated with the carrier for further assessment before a final outcome was issued. We remain committed to handling all customer concerns professionally, thoroughly, and in line with industry transport standards and procedures.