How are Feefo reviews collected?

We independently collect feedback on behalf of the businesses that work with us. Our platform only reaches out to verified buyers, so you can be sure you’re reading reviews from real customers.

Who can leave a Feefo review?

Only customers with proof of purchase can leave a Feefo review. We ensure this by reaching out to buyers straight after their transaction.

How do we verify reviews?

We verify that reviews are from genuine customers by matching them to a sale or transaction. People are only invited to leave a review after purchasing from the business.

How do we deal with fake reviews?

Feefo prevents people from leaving fake reviews because we only invite verified buyers to give feedback.

Capital Fortune Reviews | Customer Service Reviews for https://www.feefo.com/reviews/capital-fortune | Feefo

Displaying all 1,202 reviews

David Parry

Feefo Verified

Wales

10 years ago

What David Parry said about Capital Fortune:

Mortgage Application

Very helpful and delivered exactly what they promised.

Rob

Capital Fortune

10 years ago

Perfect - please we could assist

Trusted Customer

Feefo Verified

10 years ago

Litton Mill

Overall a good service, once everything was understood and clarified. Fowzia and Harry put some serious hours into making my transaction work. Only point would have been to check mortgage suppliers,...

Rob

Capital Fortune

10 years ago

Good feedback - will pass this on to Harry and Fowzia

Ruth Southern

Feefo Verified

plymouth

10 years ago

What Ruth Southern said about Capital Fortune:

highly recommended

Whilst offering a very professional and efficient service the staff involved were extremely helpful and friendly.

Rob

Capital Fortune

10 years ago

Great comments

Trusted Customer

Feefo Verified

10 years ago

Remortgage

We were always kept informed of progress and offered assistance at every stage. All staff were helpful and professional. An excellent service.

Rob

Capital Fortune

10 years ago

Excellent feedback!!

Trusted Customer

Feefo Verified

11 years ago

Got the feeling it would have been easier doing this myself

Don't expect a smooth service for your money. In total 7 people communicated with me during my mortgage application service none of whom seemed to talk to one another. I was given misinformation that...

Rob

Capital Fortune

10 years ago

Really sorry we did not get it right on this occasion. Rarely we have to use an International lender to get the absolute best deal for an ex pat customer as on this occasion and we appreciate for some, the process may not seem smooth. Will try and learn from this feedback and we are always striving to do even better.

Trusted Customer

Feefo Verified

11 years ago

Remortgage

Very thorough and excellent communication during the application

Rob

Capital Fortune

10 years ago

Excellent - thank you

Trusted Customer

Feefo Verified

11 years ago

10 yr mortgage

Speedy, personal excellent service

Rob

Capital Fortune

10 years ago

Great feedback - thanks

Kunal Gosai

Feefo Verified

London

11 years ago

What Kunal Gosai said about Capital Fortune:

New Mortgage Customer

Honestly hands on heart. There are no more words i can express or say. Capital Fortune have been Fantastic throughout my whole application. I have Moved into my new flat and with Capital Fortunes...

Rob

Capital Fortune

11 years ago

That is such great feedback - THANK YOU!! Good luck and great times in your new home.

Trusted Customer

Feefo Verified

11 years ago

Mortgage

Capital Fortune succeeded in getting us a mortgage for our new house however, the execution of this was very poor and totally unorganised. On numerous occasions we were asked for the same...

Rob

Capital Fortune

10 years ago

Thanks for the comments - it is only by telling us we didn't meet your expectations are we ever able to improve. Your comments are noted.

Trusted Customer

Feefo Verified

11 years ago

first time buyer - RTB

I went to a mortgage broker to get the best rate. I went to Capital Fortune as I knew the proprietors personally. I think they did their task really well and I couldn’t fault them in their work and...

Rob

Capital Fortune

11 years ago

Thanks for your feedback which is helpful and taken on board. As a specialist broker, I am pleased we could secure the mortgage without you uniquely, having to make a deposit and hopefully this and the ability to secure additional funds for home improvements, added significant long term value.

Not received a review invite?

Feefo Trusted Service Awards

Our independent awards recognise the top brands for customer service. Winners are decided based on the ratings they receive from their customers.

What are Trusted Service Awards

Why trust Feefo reviews?

Learn more about Feefo